AYANA Hospitality

Global hospitality group developing iconic destinations

Front Office Manager

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeWest Karawang, Karawang, West Java, IndonesiaNo salary listedIn-person

About the Job

Requirements

At least 2 years of experience in a front office management role in the hospitality industry.
A Bachelor's degree in Hospitality Management or a related field.
Strong knowledge of hotel management software such as OPERA.
Fluency in written and spoken English.
Experience with brand standard audits.

Responsibilities

Serve as the first point of contact for guests and ensure a welcoming and efficient front desk operation.
Oversee reception staff and manage guest inquiries and reservations.
Ensure service standards are consistently met.
Lead the team in providing customer service while maintaining a professional and courteous atmosphere.
Resolve conflicts and handle guest complaints effectively.

Desired Qualifications

Additional language proficiency.

Front Office Manager

AYANA Hospitality · West Karawang, Indonesia · Full-time · Posted 2026-03-13

Workplace: on_site

Department: DELONIX Karawang

Description

AYANA Hospitality is seeking a skilled and motivated Front Office Manager to join our dynamic team. In this role, you will be the first point of contact for our guests, responsible for ensuring a welcoming and efficient front desk operation. You will oversee reception staff, manage guest inquiries and reservations, and ensure that our service standards are consistently met. Your leadership will inspire a team that is dedicated to providing outstanding customer service while maintaining a professional and courteous atmosphere.

Requirements

Minimum of 2 years of experience in a front office management role in the hospitality industry
Bachelor's degree in Hospitality Management or a related field
Strong knowledge of hotel management software (e.g., OPERA)
Outstanding communication and organizational skills
Ability to resolve conflicts and handle guest complaints effectively
Strong leadership and team management skills
Have experience with brand standard audit
Fluency in English, both written and spoken; additional languages are a plus

Benefits

Health Insurance
Dormitory for sharing
Great Environment

Apply

Apply at AYANA Hospitality

About the Company

AYANA Hospitality

Global hospitality group developing iconic destinations

AYANA Hospitality designs and manages iconic travel destinations and voyages around the world. It creates resort properties and cruises that emphasize wellbeing, nourish the senses, and enrich the mind, pairing attentive service with thoughtful experiences. The company differentiates itself by prioritizing harmony with self, others, and nature, and by offering a “place of refuge” for every guest across its destinations. Its goal is to deliver exceptional service and meaningful inspiration through carefully crafted spaces and experiences that travelers can trust to refresh and uplift them.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Indonesia
Founded: 1996

Recently Posted Jobs

Explore more opportunities at AYANA Hospitality

See more jobs