Customer Service Specialist

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

As a Service & Repair Customer Care Representative you will be the primary customer contact for the Service & Repair team across the entire Medtronic product ranges. A customer care position is an excellent career choice if you enjoy problem solving, assisting people, and having a direct influence on your company's customer relationships.

Responsibilities may include the following and other duties may be assigned: 

• Handle administrative and clerical tasks, managing service requests, inquiries, and communication with both internal stakeholders and external customers or vendors 

• Manage complex tasks independently, taking initiative even when procedures are not fully defined. 

• Communicate daily via phone and email, collaborating with Service Engineers, workshop teams, and cross-functional departments. 

• Administer service-related systems (ServiceNow, SAP, Salesforce), track orders, manage invoicing and disputes, and coordinate logistics for spare parts. 

• Prepare and follow up on quotations for repairs, maintenance, and part sales. 

• Support continuous improvement efforts and suggest process optimizations. 

• Ensure adherence to quality standards, complete required training, and follow through on all service and repair processes. 

Required Knowledge and Experience: 

• Requires minimum of 2 years of relevant experience 

• Proven experience in customer service, ideally within a healthcare or technical service environment. 

• Strong communication skills with a customer-first mindset. 

• High attention to detail and strong analytical capabilities. 

• Excellent time management, planning, and organisational skills. 

• Ability to work proactively and independently in a fast-paced environment. 

• Strong team collaboration and interpersonal skills. 

• Experience with Salesforce preferred 

• Experience with SAP or similar ERP systems preferred (training provided). 

• Proficient in English  

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Recruitment Fraud Alert 

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected]. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik:  France: 44,000.00 EUR - 66,000.00 EUR | Netherlands: 50,000.00 EUR - 75,000.00 EUR | Poland: 117,600.00 PLN - 176,400.00 PLN | The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.

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This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).