Restaurant Supervisor/Captain

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embodying Osaka’s rise as a global city, Four Seasons Hotel Osaka forms the core of a new lifestyle destination at the heart of western Japan’s biggest city and the region’s hub of commerce and culture. As the city’s new icon of luxury and style, Four Seasons provides a pitch-perfect modern take on the quintessential ryokan (traditional Japanese inn) with a range of unique, immersive experiences that deliver a true sense of Japan. From our entire floor of meticulously designed Japanese-inspired guest rooms to our private ofuro (traditional baths), Four Seasons is a contemporary portal to the authentic heart of Osaka, immersing you in the city’s intriguing blend of heritage and modernity.

Sushi L’Abysse Osaka Yannick Alléno is a premier sushi restaurant located on the 37th floor, offering an innovative omakase experience, which blends French culinary vision with traditional Edomae sushi craftsmanship.

About the role

We are looking for a skillful Supervisor/Captain who can support daily operations with professional skillset on the floor, exceptional guest engagement, and advanced knowledge of wine, sake, and spirits at our iconic restaurant, ensuring exceptional guest service and smooth service flow in a luxury omakase dining environment.

What you will do

• Supervise restaurant service team during lunch and dinner shifts
• Ensure world-class hospitality and service standards are upheld
• Assist in coordinating guest seating, special requests, and private dining
• Support training and development of service staff in luxury service protocols
• Facilitate communication between front-of-house, kitchen, and management
• Address guest inquiries and feedback with professionalism
• Oversee restaurant setup, cleanliness, and readiness each service
• Monitor compliance with dress code, hygiene, and safety standards

What you bring

• Strong knowledge on Wine, Spirit & Japanese Sake is preferable
• Experience in luxury restaurant or high-end hotel F&B operations
• Strong leadership, communication, and team coordination skills
• Guest-first mindset with attention to detail and quality
• Familiarity with fine dining service standards and Japanese/Western hospitality practices
• Ability to work flexible hours, including evenings and weekends
• Language skills (English and Japanese) are required

What we offer
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals

Schedule & Hours:

•   40 hours per week, 5 days work week

Four Seasons is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  

By submitting your application, you consent to the processing of your personal data for recruitment purposes, in accordance with applicable data protection laws.  

Applicants must have the right to work in Japan or be eligible for Japan work permit.