Patient Reception Specialist

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Home Location: 8300 Wilcrest Dr, Houston, TX, 77072

The Patient Reception Specialist is responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, and trust and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Patient Reception Specialist informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive. 

How You Will Get Things Done:  

• Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMR  

• Perform demographic and insurance validation, and inform patients of privacy policies and procedures  

• Keep the reception and patient waiting areas clean and organized 

• Other duties as assigned 

How You Will Build Trust: 

• Greet all patients and visitors in a professional and welcoming manner  

• Effectively communicate unexpected schedule delays to patients and assist with patient comfort should delays arise  

How You Will Innovate: 

• Collect patient co-payments, reconciliation charges, and outstanding balances upon Check-In as well as submitting batches daily 

• Schedule patient appointments/follow-up appointments per established policies and procedures 

Experience to Drive Change: 

• Adept in medical terminology and insurance practices 

• Proficient in the use of computer programs and applications including Outlook applications and practice EMR systems 

• Competent in basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately 

• Knowledgeable of CPT and ICD-10 coding 

• Current BLS certification for healthcare providers preferred  

• High School Diploma/Equivalency required 

• Experience in primary care, family practice, internal medicine, urgent care, or ER preferred 

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.