At least 1 year of experience in property management or coordinating is preferred.
Consistent weekend availability is required.
Proficiency in Microsoft Office is required.
A high school diploma or GED is required.
College education is preferred.
Responsibilities
Engage in community activities and represent the community and BLT’s local interests by fostering productive relationships with residents.
Promptly answer phone calls, requests, and concerns, and respond to resident inquiries professionally and in a timely manner.
Assist residents with move-in and move-out procedures.
Process work orders for the maintenance department and follow up with residents to ensure satisfaction with completed work.
Prepare incident reports pertaining to resident issues in compliance with company policies, procedures, and standards.
Develop, produce, and coordinate resident communications, including newsletters, surveys, and lease violation notices.
Ensure community and company policies are followed.
Review resident feedback with the upper management team and ensure appropriate corrective action is taken promptly.
Resident Services Coordinator Location: Jersey City, NJ
Position Summary
BLT is seeking an experienced and dynamic Resident Services Coordinator to join our luxury community The Beacon, located in Jersey City, NJ. The Resident Services Coordinator provides superior customer service, possesses detailed knowledge of company policy and procedures, and performs essential functions as they relate to the maintenance and accessibility of the building.
Duties & Responsibilities of the Resident Services Coordinator
Engages in community activities and effectively represents the community and BLT’s local interests by fostering productive community relationships with our residents
Promptly answers phone calls, requests, and concerns, while responding to all resident inquiries in a professional and timely manner
Assists residents with move-in and move-out procedures
Processes work orders for the maintenance department and follows up with residents to ensure satisfaction with the work completed
Prepares incident reports pertaining specifically to resident issues, in compliance with company policies, procedures, and standards
Develops, produces, and coordinates resident communications including but not limited to newsletters, surveys, and lease violation notices
Ensures community and company policies are followed
Reviews resident feedback with upper management team and ensures appropriate corrective action is taken promptly
Facilitates professional and friendly atmosphere that exceeds resident expectations
Requirements of the Position of Resident Services Coordinator
Must demonstrate commitment to deliver outstanding customer service
1+ year experience in property management, or coordinating preferred
Consistent weekend availability required
Must be highly visible, approachable and possess a passion for excellence
Self-motivated, trustworthy, and works with limited supervision
Ability to set priorities, handle multiple tasks, and meet deadlines
Strong interpersonal and communication skills
Proficient in Microsoft Office
High school diploma or GED, College education preferred
Compensation & Benefits:
BLT offers a competitive compensation and benefits package, including:
Competitive Pay of $18-22 hourly with potential for bonus
Medical, dental and vision insurance
401(k) Plan
Paid time off and holidays
Tuition reimbursement program
Employee housing discount at BLT-owned properties
BLT is an equal opportunity employer
Note for Any current BLT Employees: We encourage employees to remain in their current role for a minimum of 6 months before applying for a new position within the company. Before applying, employees are advised to discuss their application and career goals with their manager.