Customer Success Manager

Job Description

• Act as day-to-day contact for assigned customers – clear, structured, and solutions-focused.
• Manage orders across the full lifecycle – from quotation to after-sales via SAP and ticketing tools.
• Keep your customers transparently updated with accurate documentation and communication.
• Track and manage KPIs (CM1, CM2, cash flow, forecasts, delivery performance).
• Spot potential disruptions early – and coordinate efficient solutions with TPM, Planning and CB.
• Plan and oversee customer success initiatives – aligning goals, milestones and deliverables.

Qualifications

• Professional in customer service, account management or order operations – ideally in a technical or industrial setting.
• Hands-on knowledge of SAP, CRM and ticketing platforms.
• Clear communicator, structured mindset and high resilience under pressure.
• Strong organizational skills and the ability to prioritize in fast-paced environments.
• Fluent in English and Italian (written and spoken), German is a plus.

Additional Information

• Flat hierarchies, direct communication, and a backbone of integrity, courage, responsibility.
• A fast-moving environment where momentum is not lost in approval loops.
• Collaborate with colleagues and customers across countries, industries, and perspectives.
• A workplace shaped by technology, curiosity, and continuous improvement.
• Challenges with scale, depth, and enough complexity to keep you learning.