Social & Community ServicesResidential & Direct Support
About the job
Requirements
A post-secondary diploma or degree in the Social Services field, such as BSW, BA, DSW, or SSW.
Strong knowledge of computer applications, including Microsoft Word, Excel, PowerPoint, and Outlook.
Valid First Aid and Safe Management certifications.
At least two years of recent work-related experience in the Developmental Service sector, including working directly with individuals with developmental disabilities or dual diagnosis, providing supports and counselling, facilitating life skills, providing community supports, and using safe management.
Thorough understanding of the Social Inclusion Act and the Act for the Supports of Persons with Developmental Disabilities (2008).
Working knowledge of the Developmental Services sector and knowledge of internal and external community resources.
Individual and group facilitation skills to help individuals increase independence in independent-living skills.
Assessment skills for service delivery and daily operational or programming issues, including determining suitability and assessing risk.
Program-planning skills to implement, evaluate, and modify programs.
Crisis-intervention skills to defuse confrontational situations and ability to work under pressure to minimize interruptions in service delivery.
Written and verbal communication skills in English, with the ability to communicate clearly and adjust to the audience's needs.
Ability to demonstrate flexibility by recognizing when an approach is not working and changing it.
Ability to influence change by incorporating others' interests into change messages.
Satisfactory professional references, background checks, and proof of education are required for employment.
Responsibilities
Provide individuals with support and information to guide decisions or courses of action for daily living activities, including hygiene, budgeting, cooking, nutrition, social skills, community participation, and achieving specific goals.
Provide life-skills programming at home and in the community to promote learning for independent living.
Support and escort individuals so they can safely participate in community activities.
Manage challenging behaviours in residential and community settings.
Respond to crisis situations using strategies that reinforce positive behaviour, and collect objective and accurate information before, during, and after behaviours.
Address or resolve issues and consistently follow applicable policies and work procedures, including reinforcement principles and safe-management techniques during crises or challenging behaviours.
Promote a safe and healthy work environment for residents and staff in accordance with policies, procedures, and applicable law.
Provide clerical, reception, and administrative support to the program.
Desired Qualifications
Ability to communicate verbally and in writing in French.
DS-U23-26 Residential Counsellor
Springboard · Toronto, Canada · Other · Posted 2026-04-15
Salary: CAD 2,684–2,684
Workplace: on_site
Department: Developmental Services
Description
ABOUT US
Springboard's mission is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard’s program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB.
WHO WE ARE
People are at the centre of everything we do. We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization.
We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, for all permanent positions, a savings plan that helps support our people in all aspects of their lives.
At Springboard, we are always on the lookout for talented individuals to join our team and we encourage you to submit your resume and application for future consideration. We review resumes regularly and when an opportunity arises, we will reach out to you to discuss the details. Don't miss out on the chance to be a part of our dynamic team and submit your application today!
Our Developmental Services residential programs provide home life skills training and transition planning to males with developmental disabilities/dual diagnosis, 18 years of age, and older. The position encompasses supports, and counselling, life skills facilitation, safety and security, crisis management, administrative, clerical, and facilities up-keep duties.
THE OPPORTUNITY
Job Class
Union
Department
Developmental Services
Location
Toronto ON (Toronto East)
Status
Relief, Permanent
Pay Rate
$26.84 hourly
Vacancy Number
DS-U23-26
Number of vacancies
As needed
Available
Immediately
Hours/Shifts
Flexibility to work 3 varying shifts: please indicate the shift you are available for
24:00 to 8:00,
8:00 to 16:00,
16:00 to 24:00
Schedules are subject to change to meet departmental needs
Requirements
WAYS YOU CAN CONTRIBUTE
Support and Counselling: Provide individuals with support and information as to a decision or course of action for their daily living activities, including but not limited to: hygiene, budgeting, cooking, nutrition, social skills and community, and achieving specific goals.
Life Skills Facilitation: provide life skills programming, in the home and in the community that promotes learning for independent living.
Community Outings/Escorts: provide supports for individuals to actively participate in community activities safely
Conflict Management: manage challenging behaviors in a residential, community setting;
o Attend to crisis situations using a variety of strategies that reinforce positive behavior and identify before, during, and after behavior through the appropriate collection of objective and accurate information.
o Address or resolve issues and follow applicable policies and work procedures consistently including but not limited to the principles of reinforcement, safe management techniques in case of crisis or when dealing with challenging behavior.
Health and Safety: Foster a safe and healthy work environment for the residents and the staff as per policies, procedures and the law
Administrative Duties: Provide clerical/reception and administrative support to the program.
WHO YOU ARE
Education/Experience
Post-Secondary diploma/degree in the Social Services field, e.g., i.e. BSW, BA, DSW, SSW.
Strong knowledge in computer applications, i.e., MS Word, Excel, PowerPoint, Outlook.
Valid First Aid and Safe Management certifications.
Minimum two (2) years of recent work-related experience in the Developmental Service sector in the following areas:
o Working directly with individuals with a developmental disability or dual diagnosis
o supports and counselling, life skills facilitation, community supports and safe management
o With a thorough understanding of the Social Inclusion Act and the Act for the Supports of Persons with Developmental Disabilities (2008).
Working knowledge of the Developmental Services Sector.
Knowledge of community resources, both internal and external.
Skills/Abilities
Individual and group facilitation skills leading to individuals increasing independence in regards to independent living skills.
Assessment skills required for both the delivery of service to individuals and daily operational/programming issues, including determination of suitability and assessment of risk to the individuals we serve.
Program planning skills to implement, evaluate, and modify new and existing programs, as needed.
Effective crisis intervention skills to diffuse confrontational situations. Ability to work well under pressure to ensure minimal interruption in service delivery.
Written communication skills in English, to communicate ideas, instructions, and information in a clear, concise manner - adjust to the receiver's needs for various levels of communication.
Verbal skills, in English, to communicate ideas, instructions, and information in a clear concise manner; ability to adjust to the receiver's needs of various levels of communication.
Demonstrated use of core competencies in:
o Flexibility – Recognizes when and why an approach is not working and changes it
o Change Influencer – Builds the interest of others into change messages
Nice to Have’s: Ability to communicate in French verbally and in written form
APPLY
Thank you for your interest in working with Springboard.
Completion of satisfactory, professional references, background checks, and proof of education are requirements of employment.
The Deadline for Applications is until filled. Please submit your cover letter and resume in a single document. You must also include the vacancy number in the subject line of your email when applying.
No phone calls please. Only those selected for an interview will be contacted.
We value the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone. Applications are encouraged from those who reflect the diversity of our community and we will work with you to provide a positive recruitment experience. Please let us know if you require accommodation during the recruitment and selection process.