DWF

Global law firm providing legal services

Insurance Liability and Senior Account Manager

Claims AdjudicationConfirmed live in the last 24 hours

Full-timeMelbourne VIC, AustraliaNo salary listed

About the Job

Requirements

A bachelor's degree in law.
Accuracy, attention to detail, and quality.
Time management and the ability to prioritize and multitask.
Effective negotiation and advocacy ability.
Strong verbal and written communication, including a sound telephone manner.
Computer skills, including use of internal systems.
Ability to draft documents, write letters, and type.
Analytical and dispute-resolution ability.
Relationship-building ability.
Presentation skills.
Broad understanding of the insurance industry, including the role of brokers and industry stakeholders, and the Lloyd's marketplace.
Understanding of the Insurance Contracts Act, the Insurance Code of Practice, and the Privacy Code.
Ability to interpret insurance policies, clauses, and exclusions.
Ability to assess quantum and reserves effectively.
Ability to identify conflicts of interest.

Responsibilities

Manage a portfolio of Freight Forwarders Liability claims from notification through resolution, ensuring compliance with delegated authority guidelines and service standards.
Conduct coverage assessments, liability investigations, reserve management, and claims strategy development to achieve effective and commercially sound claim outcomes.
Exercise delegated authority for claims decisions, settlements, payments, and litigation management within approved limits.
Liaise with clients, brokers, insureds, and other stakeholders to ensure timely communication, effective claim resolution, and strong stakeholder relationships.
Monitor claims performance and financial exposure, including reserve management, settlement negotiations, recoveries, subrogation opportunities, reporting, and portfolio analysis.
Maintain accurate claims records and ensure compliance with regulatory, governance, and internal requirements while supporting legacy claim remediation, continuous improvement initiatives, and team development.

Why join us?

As a dedicated Claims Account Manager, you will own and manage a portfolio of Freight Forwarders Liability claims on behalf of insurer clients, ensuring accurate and timely claims handling, maintaining comprehensive claims records and documentation, and processing financial transactions in accordance with delegated authority and claims management system requirements.

Responsibilities

Manage a portfolio of Freight Forwarders Liability claims from notification through to resolution, ensuring compliance with delegated authority guidelines and service standards
Conduct coverage assessments, liability investigations, reserve management, and claims strategy development to achieve effective and commercially sound claim outcomes
Exercise delegated authority for claims decisions, settlements, payments, and litigation management within approved limits
Liaise with clients, brokers, insureds, and other stakeholders to ensure timely communication, effective claim resolution, and strong stakeholder relationships
Monitor claims performance and financial exposure, including reserve management, settlement negotiations, recoveries, subrogation opportunities, reporting, and portfolio analysis
Maintain accurate claims records and ensure compliance with regulatory, governance, and internal requirements while supporting legacy claim remediation, continuous improvement initiatives, and team development

What will help you succeed in this role?

Bachelor's degree in law
Accuracy, attention to detail and quality
Time management and demonstrated ability to prioritise and multi-task
Effective negotiation and advocacy ability
Strong verbal and written communication including sound telephone manner
Computer skills - usage of internal systems
Drafting documents, letter writing and typing ability
Solid analytical and dispute resolution ability
Relationship building
Presentation skills
Broad understanding of the insurance industry including the role of brokers and industry stakeholders as well as the Lloyd's marketplace
Understanding of the Insurance Contracts Act, the Insurance Code of Practice and Privacy Code
Interpretation of insurance policies, clauses and exclusions
Ability to assess quantum and reserve effectively
Ability to identify conflicts of interest

What we offer

Competitive remuneration
Career progression opportunities
Flexible hybrid working with minimum of 1 – 2 days in the office each week
Up to 26 weeks of paid parental leave
2 volunteer days off a year
Birthday leave

About us

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do. DWF operates with 35+ offices globally with our main office based in the UK. Our offices in Australia are based in Brisbane, Sydney, and Melbourne.

About the Company

DWF

Global law firm providing legal services

DWF is a global law and business services firm that provides legal advisory to corporations, financial institutions, and governments. It operates worldwide through a network of offices, delivering services that include traditional legal counsel and managed services supported by technology. The firm grows its capabilities by acquiring other firms and expanding internationally, and it has invested in technology-enabled solutions such as Mindcrest to offer integrated legal and managed services. The company differentiates itself by its scale, rapid expansion strategy, and combination of legal practice with technology-enabled services, enabling it to serve clients across multiple jurisdictions. DWF’s goal is to be a worldwide legal and business services provider that can deliver comprehensive, scalable solutions to clients globally through continuous growth and investment in people, offices, and technology.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Edinburgh, United Kingdom
Founded: 1977

Recently Posted Jobs

Explore more opportunities at DWF

See more jobs