French-speaking Customer Support Agent

Job Description

We are seeking an enthusiastic and empathetic French-speaking Customer Support Agent to join our growing team in Ukraine.

In this role, you will be the voice of our organisation, delivering exceptional support to our French-speaking customer base. You will handle customer enquiries across multiple channels, resolve issues efficiently, and ensure that every interaction reflects our unwavering commitment to customer satisfaction. This is an excellent opportunity to advance your career in a customer-focused environment, where your communication skills and genuine care for customers truly make a difference.

• Answer customer questions via phone, email, and chat in French, with professionalism, courtesy, and enthusiasm
• Resolve customer issues promptly and provide quick, effective solutions whilst maintaining detailed documentation
• Document all customer interactions accurately and maintain comprehensive records within our support system
• Identify and escalate complex issues to the appropriate departments or senior staff in a timely manner
• Follow up with customers to ensure their concerns have been fully resolved and their satisfaction is achieved
• Maintain a friendly, empathetic, and organised approach whilst handling multiple customer requests simultaneously
• Contribute actively to a positive team environment by sharing best practices and collaborative insights with colleagues
• Meet performance goals related to response time, resolution rate, and customer satisfaction scores
• Provide constructive feedback to management regarding common customer concerns and opportunities for product improvements
• Demonstrate resilience and flexibility in adapting to evolving customer needs and organisational priorities

Qualifications

• French B2+ (written and spoken); proficiency in Ukrainian or Russian
• Strong communication and interpersonal skills, with the ability to remain calm and composed under pressure
• Excellent problem-solving abilities and meticulous attention to detail
• Working knowledge of IT systems and customer relationship management (CRM) tools
• Ability to multitask and prioritise effectively in a fast-paced, dynamic environment
• Demonstrated empathy, patience, and genuine care when interacting with customers
• High school diploma or equivalent qualification
• Proficiency in using ticketing systems and support documentation platforms

Additional Information

• Stable employment in the fast-growing international company
• International career in a multicultural environment with lots of opportunities to grow
• Annual vacation of 28 calendar days and 1 additional day off on your birthday
• Health Insurance for access to various high-quality medical services (doctor visits, diagnostics, medical treatment)
• Mental Wellbeing Program – providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues.
• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
• Free English and German language classes
• Flexible working hours and hybrid work
• Gym in the Odesa office
• Military conscription reserve, AUTODOC is a resident of Dia City and have the status of "Critical Enterprise for Ukraine's Economy".