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AdaptHealth

Home medical equipment provider with rentals

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Clinical Support & Patient AdministrationUpdated on Nov 14
Full-timeJoplin, MO, USANo salary listedIn-person

About the Job

Requirements

  • One year of relatable work experience is required.
  • A high school diploma, an associate’s degree in a relatable field, Healthcare Administration, or Business Administration, or equivalent work experience is required.
  • Strong verbal and written communication, analytical, problem-solving, and decision-making skills, with attention to detail, are required.
  • The ability to multitask in a fast-paced environment is required.
  • Proficiency with computers is required; Microsoft Office and healthcare systems are helpful.
  • The ability to learn new technologies and navigate multiple systems is required.
  • The ability to work independently while following established procedures and directives is required.
  • A company-conducted background check is required.
  • Clinical roles require valid licensure or certification where applicable.

Responsibilities

  • Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance before service delivery.
  • Communicate with patients about financial responsibility, collect payments when applicable, and accurately document interactions.
  • Contact patients when documentation does not meet payer requirements, provide updates, and offer alternatives to support timely care.
  • Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation.
  • Apply knowledge of payer requirements to ensure services are provided appropriately and in compliance.
  • Maintain accurate and timely documentation of patient information and communications using electronic systems.
  • Enter referrals within established timeframes while meeting productivity and quality standards.
  • Coordinate with leadership to ensure appropriate inventory and services are selected and scheduled.
  • Work with sales, insurance verification, and internal support teams to facilitate referrals and intake.
  • Navigate multiple electronic medical record and online systems to obtain and manage documentation.
  • Select appropriate shipping and delivery methods in accordance with company procedures.
  • Answer incoming calls promptly and assist patients and referral sources professionally.
  • Participate in an on-call rotation during non-business hours in accordance with company policy.
  • Support team operations and quality standards by following company policies and procedures.
  • Perform other related duties as assigned.

Desired Qualifications

  • Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service is preferred but not required.
  • Experience in a healthcare organization, pharmacy, home medical equipment, medical supply, or Medicare-certified environment is a plus but not required.

About the Company

AdaptHealth

Home medical equipment provider with rentals

AdaptHealth provides home medical equipment and related services for patients living at home, including selling and renting devices such as wheelchairs, ventilators, CPAP machines, thermometers, pulse oximeters, and sanitizing gear. Equipment is delivered to the home, set up, maintained, and restocked as needed, with ongoing support and resupply coordinated with patients, healthcare professionals, and insurers. It differentiates itself by combining broad scale with a personalized, patient-centered approach to care across many needs. Its goal is to help patients live fully at home by providing coordinated access to equipment and support through direct sales, rentals, and insurance partnerships.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Phoenixville, PA
Founded
2012

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