Junior Service Delivery Manager with German language
€1.3k+ Variable compensation + Other financial benefits
Junior
Košice, Slovakia
HybridRemote work is available only within Slovakia; on-site attendance is required at least once a week.
Business & StrategyBusiness Operations
About the job
Requirements
- Have secondary education.
- Have a basic overview of Service Delivery Management.
- Speak German fluently at upper-intermediate (B2) level.
- Have an advanced general information technology overview.
- Have advanced knowledge of the DTAG portfolio.
- Have intermediate Microsoft Office skills.
- Have customer orientation.
- Have communication skills.
- Have time-management skills.
- Have result orientation.
- Be self-motivated and have interpersonal communication and influencing skills.
- Have basic knowledge of project management principles.
- Have mature specialized professional knowledge and a deep understanding of a specific professional field.
- Demonstrate analytical thinking, tact, and diplomacy.
Responsibilities
- Manage the Service Assurance pillar and carry out activities needed to meet contractual service requirements while monitoring service quality.
- Functionally lead order managers.
- Serve as the single point of contact between the customer and operations/production, act as the customer’s order-entry gate, and interface directly with customers about the order-management process.
- Track and trace orders, propose and implement process improvements, and cooperate closely with Service Delivery Managers, SCOPMs, OPMs, and PMs.
- Identify potential risks, implementation blockers, and order delays; manage migration calls and escalations.
- Coordinate with production to ensure services are delivered according to required service-level agreements, operational-level agreements, and key performance indicators.
- Manage customer escalations during the deployment phase.
- Manage orders, process proposals to optimize production, and process customer orders in the relevant tool.
- Validate requests in the tool and collect the information and documentation needed to complete orders.
- Obtain requestor or customer acceptance of delivered services.
- Coordinate orders and support implementer teams in delivering customer orders on time and to the required quality.
- Process and coordinate incoming requests from Service Delivery Managers and the application/operations unit.
Desired Qualifications
- English language skills are an advantage but are not required.
- Experience in post-sales support is an advantage.
- A basic overview of finance and billing is a possible specialization.
- A basic understanding of Voice over Internet Protocol (VoIP) technology is a possible specialization.
About the company
Deutsche Telekom IT Solutions Slovakia designs and operates information and communication technology services for international companies and the Deutsche Telekom group. Its work spans business applications, SAP systems, cloud infrastructure, communications networks, and shared IT services. Teams support customers through technical design, development, implementation, and the ongoing administration of systems used in business operations. The company also supplies security services, including protection for networks, applications, and business data. Founded in 2006 as T-Systems Slovakia, the operation adopted its current shared brand in 2020 and lists its headquarters in Košice-Juh, Slovakia.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Košice-Juh, Slovakia
Founded
2006
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Simplify's Take
What believers are saying
- Confidential support: employees and family members receive free work-life coaching, including an around-the-clock crisis hotline.
- Internal teaching: the trainer program rewards local and global knowledge sharing with a bonus.
- Cloud exposure: the customer-success architect role combines platform design responsibilities with direct ownership of customer service outcomes.
What critics are saying
- Country limit: the remote security-engineering role restricts remote work to Slovakia.
- Eligibility filter: the security-engineering posting requires EU nationality for its sovereign-customer environments.
- Language and travel: the cloud architect requires German and English at C1 level plus national and international travel.
What makes Deutsche Telekom IT Solutions Slovakia unique
- Shared structure: the brand represents separate Slovak systems-solutions and IT-and-telecommunications legal entities.
- Layered protection: security operations cover firewalls, proxies, intrusion detection, email filtering, antivirus, and data-leakage prevention.
- Two-city presence: the Slovak operation maintains premises in Bratislava as well as its Košice base.
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