Hardware Fleet Operations Specialist
About the job
- Two to three years of hands-on experience supporting or troubleshooting Linux-based systems.
- Prior experience in a technical support, operations, or information technology service delivery role.
- Comfort working primarily in Linux terminal environments.
- Experience following and improving runbooks, documentation, and operational processes.
- Familiarity with ticketing systems such as Jira or ServiceNow in an operations context.
- Ability to clearly document issues and solutions for technical and non-technical audiences.
- Respond to operational support requests in a 24/5 environment, meet service-level agreements, and prioritize work across internal customers and cross-functional teams.
- Troubleshoot and support Linux-based hardware systems using terminal-based tools, including investigating issues beyond existing documentation.
- Identify recurring operational issues and work with engineering teams to stabilize and operationalize support workflows.
- Create, update, and maintain runbooks, troubleshooting guides, and internal documentation based on real-world support findings.
- Develop and maintain lightweight scripts or simple automation to reduce manual tasks and improve operational consistency.
- Support the transition of operational workloads from engineering teams into the Hardware Fleet Operations team.
- Linux terminal-based troubleshooting.
- Basic scripting or automation, such as Bash, Python, or similar.
- Information technology support fundamentals, including systems and basic networking concepts at Network+ level or equivalent.
About the company
PlayStation is the brand behind Sony Interactive Entertainment’s gaming hardware, services, and studios. It creates and sells game consoles and related devices, runs the online PlayStation Network and subscription services, and develops and publishes games through PlayStation Studios. The product set works as an ecosystem: a console for playing games, a network for online play, digital storefronts for buying games, and a large portfolio of first- and third-party games from its studios around the world. Compared with rivals, PlayStation relies on a long history of console generations, a big collection of exclusive games, and a global network of studios to offer unique experiences that are tied to its hardware and services. Its goal is to provide engaging, borderless play experiences for players worldwide, continually delivering new hardware, services, and games that bring people together.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Japan
Founded
2008
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Simplify's Take
What believers are saying
- SIE reported record-high operating income for FY2025 on June 5, 2026.
- PlayStation Tournaments added EA SPORTS FC 27 and Madden NFL 27 on September 28.
- Days of Play 2026 ran May 27 through June 10, sustaining engagement and discounts.
What critics are saying
- Bungie layoffs on June 25, 2026 cut most Destiny staff and Marathon team members.
- Sony faces a $7.85 million PlayStation Store antitrust settlement hearing on October 15, 2026.
- California buy-button litigation threatens the PlayStation Store license model and digital-margin economics.
What makes PlayStation unique
- Insomniac, Santa Monica, and Naughty Dog keep proprietary franchises exclusive to PS5.
- PlayStation Studios shipped SAROS on April 30, 2026 and Marvel’s Wolverine September 15, 2026.
- PS5 Pro and PlayStation Tournaments deepen hardware, service, and competitive-network lock-in.
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Benefits
- Employee Discounts
- Health Insurance
- Paid Vacation
- Paid Holidays
- Meal Benefits
- Phone/Internet Stipend
- Conference Attendance Budget
- Wellness Program
- Mental Health Support
- Remote Work Options
- Hybrid Work Options
- Flexible Work Hours