Engine Workshop Technician

Job Summary:

Completes troubleshooting, repairs and rebuilds on engine products in a service workshop independently while coaching and developing less experienced technicians

We are looking for a talented Engine Workshop Technician to join our Distribution business in (Dallas,TX).

They will make an impact in the following ways:

• Complete repairs on engine products in a service shop

• Perform maintenance/repairs utilizing diagnostic tools

• Maintain detailed records of serviced vehicles

• Adhere to Cummins Health, Safety & Environmental policies

• Ongoing development/certifications on new and existing Cummins products

• Maintain own tools

May see some local travel to a customer site in an emergency situation. Also may see some opportunities to offer branch support at other locations out of state (this is not mandatory) 

-    This position is subject to Federal Transit Administration random and pre-employment drug testing requirements. This roll will be subject to on-going random drug and alcohol testing.

-    A current valid license is required for this role
-    Must be 18 years old with 2 years driving experience
-    This role requires a 5 year motor vehicle report, free from major violations 

-    A CDL may be required to obtain upon hire
-    Federal law requires a CDL holder to be 21 years of age or older

Education, Licenses, Certifications: 
Apprentice Trained Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Locally valid driving permit (Preferred)
This position may require licensing for compliance with export controls or sanctions regulations. 

Experience: 
Advanced level knowledge of and/or experience with engine products 
Experience providing technical advice and coaching to more junior technicians (preferred)

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Competencies: 
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Develops talent - Developing people to meet both their career goals and the organization’s goals.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution. 

Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.

Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. 

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.