HR Services Intern

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

The HR Services team serves as a strategic operational partner, delivering efficient, scalable, and employee-centric HR services across the organization. We are committed to providing an exceptional employee experience through service excellence, process optimization, data-driven decision making, and continuous improvement.

We are looking for a proactive and detail-oriented HR Services Intern to support day-to-day Benefits Administration operations. The role will focus on handling routine benefits-related T1 inquiries through ServiceNow, supporting data collection and reporting activities for operational controls and audit purposes, and assisting with the organization and maintenance of internal documentation.

Working closely with the HR Services team, the intern will contribute to operational efficiency, data accuracy, and service quality while developing practical knowledge of HR operations and benefits administration.

Role Responsibilities

• Tier 1 Employee Support: Handle routine benefits-related inquiries through ServiceNow by following established procedures, providing guidance within the defined scope, and escalating complex cases to the appropriate team members.

• Data and Reporting Support: Collect, organize, consolidate, and perform basic consistency checks on data to support benefits administration audits, operational controls, and reporting activities.

• Documentation Management: Assist with organizing and maintaining benefits-related documents and records, ensuring information is properly stored and accessible.

• Process Documentation: Support the review and updating of internal guides, Standard Operating Procedures (SOPs), and process documentation to keep information accurate and up to date.

• Administrative and Operational Support: Assist the HR Services team with routine administrative activities and other benefits-related tasks as needed.

Role Qualifications

• Currently pursuing a degree in Business Administration, Psychology, Human Resources, or a related field.

• English: Advanced

• Basic knowledge of Microsoft Office, particularly Excel.

• Basic Knowledge in AI tools. 

• Strong attention to detail and organizational skills.

• Good communication skills and a collaborative mindset.

• Willingness to learn, follow established procedures, and work with structured processes.

• Proactive attitude and interest in HR operations and benefits administration.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

  We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).  I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms