Facilities Supervisor

Overview

The Facilities Supervisor is responsible for coordinating all aspects of the equipment and infrastructure maintenance, repair, upkeep, and general supervision to include sanitation of the assigned facility or facilities within the IBEX GLOBAL organization.

Responsibilities

• Coordinates the Preventive Maintenance Program for assigned Office Buildings and other Properties.
• Supervises the Site Office Helpers/House Keeping/Janitorial services for the organization.
• Coordinates the acquisition and distribution of office supplies, appliances, equipment and furniture, and other related spares as required.
• Coordinates, repairs, rehabilitation and construction projects - Supervise/oversee planned refurbishing/maintenance works carried out by external contractors/tradesmen/laborers.
• Performs minor repair works/resolutions where necessary to include repairs to infrastructure, plumbing, Air Conditioning, electrical facilities, as also photocopiers and other equipment, and escalating to the manager where it exceeds competency level.
• Responsible for daily walk-through of the facility, assessing for existing or developing problems/concerns and resolving/implementing/escalating for solutions.
• Ensures the continuous upkeep and cleanness of the facility, ensuring floors, carpet and trash are cared for on a regular schedule.
• Maintains inventory of necessary spares to support timely minor repair works.
• Maintain an inventory of all keys and lockers.
• Proactively seek out and implement Facilities improvement activities and projects.
• Regularly liaises with Site Director/Ops. Managers throughout the day for any open issues for resolve
• Communicate any unresolved service issues and challenges to the Facility Manager on a timely basis.
• Maintain a positive attitude and support IBEX GLOBAL’s commitment to Excellence.
• Execute all duties assigned to the highest standard and in a timely fashion. 
• Perform all other duties as assigned.

Qualifications

Qualifications Minimum Requirements

• Minimum 3–5 years of hands-on experience troubleshooting HVAC (chillers, DX units, VRF), generator sets, ATS/MTS panels, and fire protection systems (FPS/sprinklers). Candidates should understand basic electrical line diagrams and mechanical layouts.
• Experience directly leading in-house technicians and janitorial teams in a high-uptime 24/7 environment (BPO/shared services preferred), with a proven track record of handling high-stress site incidents without waiting for guidance.
• Demonstrated ability to manage floor requests, stand firm on safety/compliance standards, and negotiate realistic timelines with stakeholders.

COMPETENCIES:

• Professional attitude, proactive, enthusiastic, disciplined, good work ethic.
• Excellent administrative, verbal, and written communication and interpersonal skills.
• Acute attention to detail, problem-solving, and multi-tasking skills.
• Project Management essential skills.
• Strong and effective analytical capabilities.
• Must be able to work independently and follow through on assignments with minimal supervision.
• Active listening and problem-solving skills. Proactive approach in initiating solutions to concerns.
• Ability to do physical activities (i.e., walking, standing, and lifting semi-heavy equipment)
• Ability to work on a flexible work schedule.
• Demonstrates professional outlook and strong attention to detail and exhibits disciplined work ethics
• Fosters relationships with other departments and focuses on Customer centricity.
• Proven team player

WORKING CONDITIONS:

This role routinely uses standard office equipment such as computers, phones, and photocopiers. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to point, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, and the ability to adjust focus. This is a full-time position.

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY:

IBEX is proud to be an equal employment opportunity employer. Business activities including, but not limited to, hiring, promotion, and compensation are conducted in compliance with all applicable laws and without regard to race, color, ethnicity or national origin, gender, age, marital status, religion, political or union affiliation, sexual orientation, gender identity, disability status, pregnancy, genetics, veteran status, or any other basis protected by law.