Eataly

Global Italian food hall operator

Wine Retail Supervisor

Retail Store ManagementPosted on Nov 5

Full-timeWest Palm Beach, FL, USA

About the Job

Requirements

High school graduate or equivalent.
At least 2 years of wine sales experience.
Extensive knowledge of wine, particularly Italian wine.
Basic math skills.
Availability to work onsite with a flexible schedule, often including evenings and weekends.
Ability to lift up to 50 pounds.
Ability to remain mobile for up to 8 hours, including standing, walking, bending, and squatting.

Responsibilities

Provide prompt, efficient, and friendly guest service.
Educate guests about Italian wine and assist with wine tastings.
Receive and stock wine and wine store merchandise.
Assist with wine store inventory, invoice review, and requisitions.
Rotate, face, and replenish merchandise, ensuring the highest quality standards are met.
Answer the telephone promptly and provide friendly, helpful service to customers who call.
Assist with scheduling and administrative duties.
Perform other duties as required or assigned.

Job Description

Compensation: from USD 25 - hourly

The Wine Shop Lead provides an exceptional guest service experience while driving sales and serving as the liaison between the team and Retail Manager. Reports to the Store Retail Manager.

Provides prompt, efficient and friendly guest service
Educates guests about Italian wine and assists with wine tastings
Receives and stocks wine and wine store merchandise
Assists with wine store inventory, invoice review and requisitions
Rotates, faces and replenishes merchandise and ensures highest quality standards are met
Answers the telephone promptly and provides friendly, helpful service to customers who call
Assists with scheduling and administrative duties
Performs other duties as required or assigned

Qualifications

High school graduate or equivalent
2+ years of wine sale experience
Excellent communication skills
Basic math skills
Extensive knowledge of wine, in particular Italian wine

Job Requirements

Availability to work onsite with a flexible schedule often including evenings and weekends
Ability to lift up to 50 pounds
Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

Additional Information

Benefits and Perks

Medical, Dental, Vision Insurance
Paid Time Off
Paid Parental Leave
401K with match or RRSP
Bonus program
Free family meal daily
Discounts at Eataly
Classes on products and Italian cuisine
Referral bonus program
and more!

About the Company

Eataly

Global Italian food hall operator

Eataly operates as a global operator of large-format Italian food halls that combine a high-end grocery, restaurant counters, a bakery, and a cooking school within one venue. Customers eat, shop for the exact ingredients used in the restaurants, and learn how to prepare Italian dishes through La Scuola. Fresh items are often produced on-site with a philosophy of “we sell what we cook, and we cook what we sell,” linking production directly to retail and dining. The model relies on flagship stores and a franchise network to extend its reach, presenting thousands of Italian and local products and an extensive wine selection. Unlike standalone grocers or restaurants, Eataly creates an integrated marketplace experience focused on authentic Italian gastronomy and culinary education. Its goal is to be a destination that celebrates Italian food culture by offering dining, shopping, and learning in a single location worldwide.

Company size: 1,001-5,000
Company stage: Acquired
Total funding: $199M
Headquarters: Monticello d'Alba, Italy
Founded: 2004

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