HR Service Center Administrator

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The HR Service Center Administrator will support end-to-end onboarding, joining formalities, Workday administration, employee file management, HR data management, and payroll administration. The role is responsible for ensuring accurate and timely completion of HR and payroll support processes, maintaining employee records, and delivering a seamless employee experience while adhering to established controls, policies, data privacy, and confidentiality requirements.

Main Responsibilities

1. Onboarding and Joining Formalities

• Coordinate pre-joining and onboarding activities for new employees.

• Complete joining formalities and ensure all required documents and information are received.

• Verify employee documentation against the approved onboarding checklist.

• Coordinate with Talent Acquisition, HR Business Partners, hiring managers, IT, Administration, and other stakeholders.

• Track pending documentation and follow up for timely closure.

• Support employee induction and orientation activities.

• Respond to new-joiner queries and provide appropriate guidance during onboarding.

2. Workday Administration

• Create and maintain accurate employee records in Workday.

• Process employee lifecycle transactions assigned to HR Central Services.

• Validate information and supporting documents before completing Workday transactions.

• Monitor Workday inbox tasks and ensure completion within defined timelines. • Support correction of employee data discrepancies and maintenance of accurate records.

• Participate in Workday data validation, testing, and process improvement activities.

• Maintain supporting documentation and approval evidence for completed transactions.

3. Employee File Management

• Create and maintain employee personnel files in physical and electronic formats.

• Ensure employee documents are appropriately indexed, stored, and retrievable. • Track missing or incomplete documents and follow up with employees and relevant stakeholders.

• Maintain document confidentiality and restrict access to authorized personnel. • Support periodic file audits and ensure records are maintained in accordance with applicable retention requirements.

• Provide documentation required for internal, external, or statutory audits.

4. HR Data Management

• Maintain accurate employee master data across HR systems and trackers.

• Perform regular data-quality checks, reconciliations, and exception reviews.

• Identify duplicate, incomplete, or inconsistent employee information and coordinate corrective action.

• Prepare recurring and ad hoc HR reports as required.

• Maintain onboarding, joining, documentation, and employee-data trackers.

• Ensure employee information is handled in accordance with data privacy, confidentiality, and information-security requirements.

5. Payroll Administration

• Support monthly payroll inputs and ensure employee changes are accurately captured within defined timelines.

• Validate new joiner, separation, and employee lifecycle inputs impacting payroll.

• Coordinate with the Payroll team for data validation, payroll queries, and discrepancy resolution.

• Support payroll reconciliations and maintain appropriate supporting documentation and audit trails.

• Assist with employee payroll queries and coordinate timely resolution.

• Ensure payroll-related employee information is handled with strict confidentiality.

6. Governance and Controls

• Follow approved HR policies, standard operating procedures, checklists, and control requirements.

• Maintain an appropriate audit trail for transactions, approvals, and supporting documents.

• Ensure activities are completed within agreed service levels and process timelines.

• Escalate documentation gaps, data discrepancies, system issues, and process delays to the appropriate stakeholder.

• Support internal reviews, external audits, and compliance assessments.

• Maintain strict confidentiality when handling personal and sensitive employee information.

7. Employee and Stakeholder Support

• Respond to employee and stakeholder queries in a timely and professional manner.

• Coordinate with Talent Acquisition, HR Business Partners, HRIS, Payroll, Benefits, IT, Administration, and hiring managers.

• Provide regular updates on onboarding status, payroll inputs, pending actions, and identified risks.

• Support the resolution of employee-data, onboarding, and payroll-related issues.

• Deliver a consistent and customer-focused HR service experience. 8. Process Improvement

• Identify opportunities to simplify and standardize onboarding, payroll-support, and data-management processes.

• Support automation and digitization initiatives within HR Central Services.

• Assist in updating process documents, checklists, templates, and knowledge articles.

• Participate in user acceptance testing and implementation of HR process or system enhancements.

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.