Client Success Manager

Location Details:

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you’ll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you’ll be working remotely from your home and may occasionally visit a GoDaddy office to meet with your team for events or meetings. Your hiring manager can share more about this role’s hybrid or remote designation.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

Join our team...

GoDaddy Corporate Domains (GCD) is looking to hire an experienced, talented Client Success Manager with strong project management and domain management skills. The successful candidate will interact directly with GCD staff and clients to ensure a successful client experience through a variety of responsibilities that all contribute to supporting GCD clients. The successful candidate will be involved in the day-to-day management of corporate client domain portfolios, working with third-party domain management partners, creating internal and external reports, and other items which will ensure the client experience is as positive as possible through all facets of interaction with GCD.

We are looking for an individual with strong communication skills that has an interest in being part of a fast-moving and growing company focused on working with some of the most well-known companies in the world to manage their digital assets. It is of critical importance that you’re committed to working internally and externally so that GCD clients are the most delighted and loyal in the industry.

What you'll get to do...

• Working with GCD Client Success Managers (CSM’s) and third parties in the day-to-day management of GCD domain names including domain registrations, transfers, updates, and other operations as needed.
• Interacting directly with GCD clients in support of CSM’s as needed to ensure clients have redundancy in their support.
• Assisting GCD CSM’s with technical issues including DNS issues, SSL Cert questions, and issues occurring at third-party domain management partners.
• Working with other internal GCD staff to create, operationalize and review domain management reports which will provide different views into the operation of the business.
• Interacting with other internal groups to support the successful operation of the business including, but not limited to, finance, sales, marketing, and legal.
• Liaise with technical staff as needed to report and resolve any reported client technical issues.
• Be able to take complex information and communicate with internal and external parties in a manner that is straightforward and easily digestible.

Your experience should include...

• 4+ years experience in the domain name industry, preferably in an account management or operations role.
• 2+ years in an account management or client success role, preferably at a software-as-a-service company.
• Strong written and verbal communication skills.
• Strong technical skills with an understanding of DNS.
• Excellent organizational skills with the ability to manage deadlines and work well under pressure.
• Ability to work to a high degree of accuracy and great attention to detail.
• High energy, a self-starting personality that works well in a start-up, fast-paced environment.
• Intermediate, or higher, level skills in Microsoft Excel.

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth
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About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected]. 

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

Bay Area (Santa Clara, San Francisco) and Los Angeles: 100500 - 150500 USD
Austin, D.C. Metro, CA (non-Bay Area), HI, IL, MA, NH, OR, VA, WA: 86500 - 129500 USD
New York City Metro, Kirkland/Seattle: 92000 - 138000 USD
All other US locations not previously listed: 77000 - 116000 USD