VITAS Healthcare

Hospice and palliative care provider

Patient Care Secretary

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeLakeland, FL, USANo salary listedIn-person

About the Job

Requirements

Three years of prior work experience is preferred.
Good typing skills are required.
Computer literacy is required.
The ability to handle multiple tasks is required.
Good telephone skills are required.
A high school diploma or equivalent is required.

Responsibilities

Screen telephone calls for the Team Manager and facilitate communication between patients, families, and other team members, including volunteers.
Take and maintain the daily schedule for all team members.
Attend weekly team meetings, prepare the meeting agenda, and follow through on assignments given by the Team Manager.
Establish, maintain, and close patient charts in an orderly manner, including mailing and following up on required documentation such as Plans of Care, Attending Physician Authorization forms, and Medical Information Request forms.
Provide back-up documentation to the Billing Department routinely and as requested.
Order durable medical equipment and maintain records of order and pickup dates.
Enter patient care and volunteer data into Vx and event tracking.
Communicate with staff and outside agencies as directed by the Team Manager.
When the program uses part-time staff, maintain a list of those staff jointly with other patient care secretaries and contact and schedule them as directed by the Team Manager.
Jointly with other patient care secretaries, order supplies and documentation forms used by the team.
Perform routine correspondence for the Team Manager and other team members.
Jointly with other patient care secretaries, sort and process all patient care mail.
Maintain A.D.T. and check the census daily for accuracy.
Cover for other patient care secretaries during lunch, team meetings, and other short absences when the program has more than one patient care secretary.
Handle other tasks as assigned by the Team Manager.

Desired Qualifications

Three years of prior work experience is preferred.
Excellent communication skills are preferred.

The Patient Care Secretary is a skilled secretarial person whose job is to support the work of the Team Manager and who is generally responsible for accomplishing all patient care related clerical procedures.

Screens telephone calls for Team Manager. Facilitates communication between patients/families and other team members, including volunteers.
Takes and keeps daily schedule for all team members.
Attends weekly team meetings. Prepares agenda for team meeting. Follows through on assignments given by the Team Manager.
Establishes, maintains, and closes patient charts in an orderly fashion. This may include but is not limited to the mailing of and follow-up on all required documentation such as Plans-Of-Care, Attending Physician Authorization forms and Medical Information Request forms.
Provides back-up documentation to Billing Department routinely and as requested.
Orders D.M.E. and maintains record of dates ordered and picked-up.
Enters patient care and volunteer data into Vx and event tracking.
Communicates with staff and outside agencies as directed by Team Manager.
When the program utilizes part time staff, the PCS will maintain a list of all part-time staff jointly with other patient care secretaries. Contacts and schedules part-time staff at the direction of Team Manager.
Jointly with other patient care secretaries, orders supplies and documentation forms used by the team.
Does routine correspondence for Team Manager and other members of the team.
Sorts and processes all patient care mail jointly with other patient care secretaries.
Maintains A.D.T. and checks census daily for accuracy.
In programs that have more than one patient care secretary, they will cover for each other for lunch, for team meetings, and for other short intervals of absence.
Handles other tasks as assigned by the Team Manager.

QUALIFICATIONS

Three years prior work experience preferred.
Good typing skills.
Computer literate.
Able to handle multiple tasks.
Excellent communication skills
Good telephone skills

EDUCATION

High school graduate or equivalent required.

SPECIAL INSTRUCTIONS TO CANDIDATES

EOE/AA M/F/D/V

About the Company

VITAS Healthcare

Hospice and palliative care provider

VITAS Healthcare provides end-of-life care through hospice and palliative services in 15 states. Its offerings focus on relieving symptoms and stress for patients with terminal illnesses, delivered by a multidisciplinary team of doctors, nurses, social workers, chaplains, and other specialists. The product works through comprehensive, patient-centered services including pain management, emotional and spiritual support, and coordination of care with families, Medicare/Medicaid and private insurance reimbursements funding the services. The company differentiates itself by specializing in compassionate, tailored end-of-life care across multiple states with a strong emphasis on teamwork, integrity, and excellence, rather than broad, generic medical services. Its goal is to provide high-quality, dignified comfort to patients and support for families, while maintaining financial stability and adapting to changes in the healthcare environment.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Miami, FL
Founded: 1978

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