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Full-Time

Operations Support Specialist

Confirmed live in the last 24 hours

Profitero

Profitero

201-500 employees

eCommerce performance analytics platform for brands

Consumer Software
Data & Analytics

Junior

Reading, UK + 1 more

More locations: Slough, UK

Hybrid role requires 3 days per week in-office presence in Windsor, moving to Reading in January 2025.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
  • 1-2 years experience in a technical/customer support role or a related field
  • Experience of owning and delivering an initiative in an operations environment
  • Experience using Pivot tables and VLOOKUP's daily in your current or last role
  • Stakeholder management experience
  • Microsoft Project, Excel and Word at intermediate level
  • Excellent organisational skills, decision-making, problem-solving and negotiation skills
  • Ability to prioritise workload
  • Multicultural awareness
  • Excellent communication skills (including a good standard of written and spoken English)
Responsibilities
  • Manage assigned account update tasks to ensure a successful outcome for internal and external customers
  • Resolve queries related to assigned account update tasks, escalating to senior management as required
  • Action any account update tasks, according to the agreed team processes and procedures, and within the specified timescales
  • Update timing plans according to SLAs and in conjunction with resourcing managers and other key stakeholders
  • Ensure all account update schedules are updated in the Operations Schedule and JIRA
  • Monitor and track the progress of assigned operational tasks against the planned time, ensuring timely communication in relevant Slack channels
  • Follow the team’s best practices for all operational tasks at all times
  • Analyse risks and issues, communicate avoidance and take mitigating actions
  • Highlight and help to resolve any deviations from the agreed scope of planned maintenance tasks
  • Highlight any ad hoc requests to prevent deviation from contractual scope
  • Take ownership for your own knowledge enhancement related to Profitero products & services
  • Highlights potential opportunities for improvement and participates in improvement initiatives

Profitero specializes in eCommerce performance analytics, providing brands with insights to enhance their online sales. The platform analyzes key factors such as product placement, pricing, promotions, and page traffic on major online marketplaces like Amazon. Clients, primarily large brands and retailers, use these insights to identify opportunities for improvement and optimize their sales strategies. Profitero operates on a subscription-based model, offering tools and expert support from eCommerce specialists across three continents. This support helps clients prioritize their sales gaps and make informed decisions. By utilizing Profitero's analytics, clients can achieve sales growth significantly faster than their competitors, making it a valuable resource for brands aiming to succeed in the eCommerce market.

Company Stage

M&A

Total Funding

$48.8M

Headquarters

Dublin, Ireland

Founded

2010

Growth & Insights
Headcount

6 month growth

7%

1 year growth

7%

2 year growth

7%
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Simplify's Take

What believers are saying

  • Recognition as the No. 1 Digital Shelf Provider and customer favorite on G2 highlights Profitero's industry leadership and strong client satisfaction.
  • Clients have reported sales growth up to 70% faster than competitors, showcasing the platform's effectiveness in driving significant sales performance improvements.
  • Recent $20 million funding and new executive leadership team position Profitero for accelerated growth and innovation.

What critics are saying

  • The competitive eCommerce analytics market requires Profitero to continuously innovate to maintain its edge.
  • Dependence on major online marketplaces like Amazon means any changes in these platforms' policies could impact Profitero's service offerings.

What makes Profitero unique

  • Profitero's focus on eCommerce performance analytics specifically for major online marketplaces like Amazon sets it apart from broader analytics platforms.
  • Their subscription-based model ensures continuous client engagement and support from eCommerce specialists across three continents, providing a global perspective.
  • Profitero's integration of next-gen shelf intelligence and AI-powered chatbot 'Ask Profitero' offers advanced, actionable insights that competitors may lack.