Full-Time

Operations Support Specialist

Confirmed live in the last 24 hours

Profitero

Profitero

201-500 employees

eCommerce performance analytics and insights

Data & Analytics
Consumer Software

Junior

Bracknell, UK + 2 more

More locations: Reading, UK | Slough, UK

Hybrid role requires 3 days per week in the office, moving to Reading in January 2025.

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Word/Pages/Docs
JIRA
Excel/Numbers/Sheets
Requirements
  • 1-2 years experience in a technical/customer support role or a related field
  • Experience of owning and delivering an initiative in an operations environment
  • Sound understanding of eCommerce, eBusiness tools, architecture, document management and database management (Desirable)
  • Experience using Pivot tables and VLOOKUP's daily in your current or last role
  • Stakeholder management experience
  • Microsoft Project, Excel and Word at intermediate level
  • Excellent organisational skills, decision-making, problem-solving and negotiation skills
  • Ability to prioritise workload
  • Multicultural awareness
  • Excellent communication skills (including a good standard of written and spoken English)
  • High level of education in a mathematical or technical field (advantage)
  • Experience of supporting SaaS solutions for customers (advantage)
  • Experience working with global clients and international colleagues (advantage)
  • Second European Language (advantage)
Responsibilities
  • Operations management for recurring change requests
  • Manage assigned account update tasks to ensure a successful outcome for internal and external customers
  • Resolve queries related to assigned account update tasks, escalating to senior management as required
  • Action any account update tasks, according to the agreed team processes and procedures, and within the specified timescales
  • Update timing plans according to SLAs and in conjunction with resourcing managers and other key stakeholders
  • Ensure all account update schedules are updated in the Operations Schedule and JIRA
  • Monitor and track the progress of assigned operational tasks against the planned time, ensuring timely communication in relevant Slack channels
  • Follow the team’s best practices for all operational tasks at all times
  • Analyse risks and issues, communicate avoidance and take mitigating actions
  • Highlight and help to resolve any deviations from the agreed scope of planned maintenance tasks
  • Highlight any ad hoc requests to prevent deviation from contractual scope
  • Take ownership for your own knowledge enhancement related to Profitero products & services
  • Highlights potential opportunities for improvement and participates in improvement initiatives

Profitero specializes in eCommerce performance analytics, providing brands with insights to enhance their online sales. The platform analyzes key factors such as product placement, pricing, promotions, and page traffic on major online marketplaces like Amazon. Clients, primarily large brands and retailers, use these insights to identify opportunities for improvement and optimize their sales strategies. Profitero operates on a subscription-based model, offering tools and expert support from eCommerce specialists across three continents. This support enables clients to make informed, data-driven decisions, leading to reported sales growth of up to 70% faster than competitors. The goal of Profitero is to help brands excel in the competitive eCommerce landscape by unlocking sales growth and improving their online presence.

Company Stage

Series B

Total Funding

$47.6M

Headquarters

Dublin, Ireland

Founded

2010

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • AI and machine learning enhance Profitero's predictive analytics capabilities.
  • Growing demand for real-time data analytics boosts Profitero's market relevance.
  • Expansion into emerging markets offers Profitero new growth opportunities.

What critics are saying

  • Emerging competitors threaten Profitero's market share.
  • AI-driven tools may lead to data privacy concerns.
  • Economic uncertainties could impact client budgets and subscription renewals.

What makes Profitero unique

  • Profitero offers analytics across 8,000+ retailer sites in 50 countries.
  • It integrates Amazon sales data with digital shelf performance for precise insights.
  • Profitero's platform is subscription-based, providing expert support on three continents.

Help us improve and share your feedback! Did you find this helpful?