MedStar Health

Not-for-profit health system delivering patient care

Administrator 1 - Gme

Administrative SupportPosted on Nov 10

Full-timeWashington, DC, USA$65.1k - $117.3k /yrIn-person

About the Job

Requirements

A bachelor's degree in Business or a Health Related field is required.
A minimum of three years of relevant administrative experience is required.
Excellent written and verbal communication skills are required.
The candidate must be able to work as a team member and interact well with physicians and patient families.
Familiarity with computers and prior knowledge of medical terminology are required.
The candidate must be able to handle multiple tasks and communicate with several people across organizational levels.
Excellent customer service for admitted patients, their families, and admitting physicians is required.

Responsibilities

Supervise day-to-day administrative operations and oversee operational development related to patient care and appointments.
Coordinate office operations and staff coverage, assist with vacancies when necessary, assign work, monitor workflow, and establish daily priorities.
Process payroll, personnel hiring and termination documents, salary adjustments, and related documents; manage time and attendance documents and ensure timesheets are completed and submitted.
Administer the department's quality assurance program, present quarterly audit results, ensure regulatory agency, registry, and payer compliance, compile statistical data, and coordinate programs according to business goals and objectives.
Support fiscal management and administrative staff in developing and implementing cost-effective policies and procedures for bookkeeping, billing, insurance, fee schedules, credit and collections, purchasing, and data processing.
Maintain confidential personnel records and forms according to applicable accreditation and hospital human resource policies; file personnel transactions and facilitate the process with Human Resources.
Maintain annual checklists of licensures and training requirements and coordinate tracking of required employee competencies with clinical educators and managers.
Act as liaison between Hospital Purchasing and the department, order supplies, administer supply tracking, prepare expense authorizations and purchase orders, and maintain required logs for patient parking and cab vouchers.
Coordinate on-site personnel tasks including access and security, building maintenance, IT resources, and equipment requisition and ordering, as needed.
Run, manage, and review reports and queries for use and distribution inside and outside the department, as needed.
Manage schedules for staff, patients, students, providers, and leadership.
Serve as the administrative contact for information requests and liaise among department leadership, clinical operations, physicians, patients, and staff on patient care and clinical operations.
Coordinate patient scheduling and treatment activities and handle complex patient concerns and customer satisfaction issues.
Assist with planning, identification, and team problem-solving, including strategic revenue-generation planning with department and clinical operations leadership.

About the Job

General Summary of Position
This position serves as an entry level Administrative Operations Manager for the department. Specific duties and responsibilities will vary based on departmental needs . Responsible for personnel payroll computerized systems telecommunications facilities and Department special projects. Serves as the administrative contact for all information requests. Supervises and trains all Department support staff and coordinates patient scheduling and treatment activities. Acts as a liaison between the Department Chief departmental director clinical operations administrator and physicians patients and staff with matters related to patient care and clinical operations; strategic planning of revenue generation with Department Chief financial manager and clinical operations manager. Interacts between patients and the Department handling complex problems and customer satisfaction concerns; provides assistance with planning identification and team problem solving. These functions are performed in accordance with Georgetown University Hospital's philosophy policies procedures and standards.

Primary Duties and Responsibilities

Supervises day-to-day administrative activities operations and oversees operational development with regard to patient care and appointments. Coordinates the office operations with staff ensures staff coverage. Assists and covers staff vacancies when necessary. Assigns work monitors work flow and establishes priorities for daily operations.

Responsible for processing payroll personnel hire termination salary adjustments and related documents. Manages Time/Attendance documents. Responsible for time sheet completion and submission.

Serves as the Administrator of the department's quality assurance program presenting quarterly audit results. Ensures regulatory agency registry and payer compliance. Compiles appropriate statistical data and coordinates programs in accordance with business goals and objectives.

Serves as a resource to fiscal management and other administrative staff to develop/implement cost effective policies and procedures for all operational areas including bookkeeping billing insurance fee schedules credit/collections purchasing and data processing

Maintains all confidential personnel records and forms according to JCAHO and Georgetown University Hospital Human Resource policy. Responsible for timely filing of personnel transactions and facilitating the process with Human Resources. Maintains checklists of licensures and training requirements - updated annually. Ensures that tracking of employee required competencies are done in collaboration with clinical educator and managers in each area.

Liaison between Hospital Purchasing and department. Responsible for ordering all supplies and administering proper tracking process. Prepares all Expense Authorizations and Purchase Orders for processing. Maintains mandatory logs for patient parking and cab vouchers.

May serve as the on-site department personnel coordinator completing task such as access and security building maintenance IT resource coordination equipment requisition and ordering.

May be responsible for the running and management and review of various reports and queries for use and distribution inside and outside of the department.

Manages schedules for varied functions including but not limited to staff patients students providers leadership.

Minimal Qualifications
Education

Bachelor's degree Business or Health Related field required

Experience

3-4 years A minimum of three years of relevant administrative experience

Knowledge Skills and Abilities

Must have excellent written and verbal communications skills. Ability to work as a team player. Ability to interact well with physicians and patient families. Total computer familiarity. Must have prior knowledge of medical terminology Must be able to handle multiple tasks and communicate with several persons in a multilevel capacity. Particular importance is placed on excellent customer service to the patients being admitted the families of those patients and the admitting physicians.

This position has a hiring range of

USD $65,062.00 - USD $117,291.00 /Yr.

About the Company

MedStar Health

Not-for-profit health system delivering patient care

MedStar Health is a not-for-profit health system serving Maryland and the Washington, D.C. region, with hospitals, ambulatory and urgent care centers, and a health research institute. It delivers medical care through a network of facilities and care teams, supported by ongoing education and research to inform everyday practice. It stands out through its Georgetown University academic partnership, large regional network, and emphasis on patient experience, education, and research. Its goal is to improve regional health by providing high-quality medical care and advancing medicine through education and clinical excellence.

Company size: 10,001+
Company stage: Grant
Total funding: $29M
Headquarters: Columbia, MD
Founded: 1999

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