B2B Customer Operations Specialist - Hsdc UK, Ireland

Requisition Number: 78852

The company built on breakthroughs. ​  
Join us.​    

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

​Come break through with us.  

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Join our team as a Customer Service Representative and make a significant impact on Business to Business (B2B) customer satisfaction. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will play a crucial part in delivering exceptional customer experiences by providing accurate information, resolving inquiries, and building lasting relationships.

Responsibilities:

• Promptly, professionally, and accurately process inquiries regarding quotes, orders, status, complaints, returns, and warranties

• Resolve day-to-day problems with customers via telephone, email, and our Customer Relationship Management tool(s)

• Build expert, dynamic knowledge of the company's products and processes to effectively address customer inquiries

• Communicate product failures to engineering and product development teams

• Liaise with internal teams to ensure timely notification, action, and resolution of client issues

• Conduct research using available resources to provide comprehensive and satisfactory responses to customer questions

• Develop and maintain strong working relationships with external customers, managing assigned accounts as necessary

• Engage with customers in an inviting, friendly, and professional manner, creating positive relationships and ensuring exceptional experiences

• Attend necessary product training classes to enhance product knowledge and stay up to date with industry trends

Qualifications:

• Commercial Training or College Degree

• Experience in Customer Service and/or Customer Project Management

• You are a born ‘detective’ and love paying attention to details

• Excellent verbal and written communication skills to effectively interact with customers

• Ability to give structure to complex situations

• You are a self-starter who takes initiative and thrives in a fast-paced environment

• Confident utilizing search engines to get a task done

• Experience with MS Office

• Technology enthusiast

• Familiarity with Service Cloud and SAP is a plus

• Strong ability to learn and work independently or collaboratively with minimal supervision

• High level of English, other European languages are beneficial