Senior Director - Sales, IT Service Management

OVERVIEW

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

YOUR ROLE

Lead global commercial sales for SolarWinds ITSM as we scale a high-velocity, data-driven go-to-market motion across North America, EMEA, LATAM and APJ. This is a confidential search for a leader who brings pace, operating discipline, and the ability to see the full system behind sales performance.

What are the business problems we’re trying to solve?

Are you someone who wants to build a high-performing commercial sales organization and turn data into consistent growth? As the Director / Senior Director, Sales – ITSM, you’ll have a significant impact on the growth of our business through new-logo and expansion sales, stronger funnel execution, faster deal velocity, improved win rates, and repeatable team performance. You will lead three sales managers spanning North America expansion, North America new business, and EMEA/APJ new and expansion sales. SolarWinds is in an important transformation phase, with Turn/River bringing a clear focus on operating rigor, measurable execution, and durable growth. That creates an opportunity for this leader to help shape how the business runs.

Your Impact

• Own the commercial funnel end to end—from qualification through conversion, deal velocity, win rate, and expansion—and use the data to identify constraints, prioritize interventions, and act with urgency.
• Operate a weekly global sales cadence that turns funnel findings into clear actions, accountable owners, and follow-through.
• Raise the floor across the team by identifying the behaviors behind strong performance, coaching managers to scale those behaviors, and building them into the sales playbook.
• Lead with Turn/River’s talent framework: bring a high motor, win as a team across functions and geographies, and apply systems thinking to diagnose why performance is improving or underperforming.
• Build strategies for a high-velocity commercial motion, balancing new-logo acquisition and expansion while strengthening coverage, inspection, forecasting, and execution.

Your Experience

• Commercial or mid-market sales leadership experience, ideally in SaaS, IT operations, ITSM, or another recurring-revenue technology business with high-velocity sales cycles.
• Experience leading through sales managers and building consistent execution across multiple regions, teams, or time zones; experience operating a global sales organization is preferred.
• Demonstrated systems thinking: ability to diagnose the underlying causes of funnel performance, distinguish symptoms from constraints, and translate analysis into practical actions, owners, and measurable follow-through.
• Experience in channel preferred.
• High motor and bias for action, with the urgency, resilience, and operating cadence to keep a fast-moving commercial team focused on the right priorities.
• Win-as-a-team leadership style, with a track record of coaching others, collaborating cross-functionally, and scaling what works instead of relying on individual heroics.
• Strong command of funnel metrics and sales operating disciplines, including qualification, conversion, velocity, win rate, expansion, forecasting, and pipeline inspection.
• 10+ years of progressive B2B technology sales experience, including meaningful experience leading managers and commercial or mid-market sellers.
• Preferred: experience in a PE-backed or transformation-oriented environment where clear metrics, weekly operating rhythms, and continuous improvement are central to how the company grows.