TOPPAN Packaging Americas

Manufactures flexible and thermoformed packaging

Client Service Representative

Account ManagementConfirmed live in the last 24 hours

Full-timeNo salary listedIn-person

About the Job

Requirements

Relevant experience in print and/or packaging knowledge.
Two to three years of experience servicing client accounts.
Project management skills in managing accounts end to end.
Chinese language capability is required due to geographical requirements.
Excellent written and spoken English.

Responsibilities

Support the Client Service team with all support for the designated customer account to ensure Trident meets the necessary KPI/RTP.
Clarify client requirements through appropriate communication channels while managing client expectations with respect to timelines.
Reference applicable Trident generic and customer-specific standard working practices (SWP) to process necessary pre-artwork build activities using Trident/client artwork management tools.
Produce and update tracking documents, notifying the account lead when deliverable timing becomes a concern.
Schedule production resources when directed.
Release completed products in line with agreed timelines.
Prepare quotes and invoices for client billing.
Coach, mentor, and support the development of junior staff within the designated client account in accordance with client account requirements and applicable SWP.
Identify and constructively raise issues with relevant team members, promoting best practice.
Support the Management team through investigation of process improvements and make recommendations for process improvements.
Support the introduction of technology changes through system testing and communicating issues or potential issues.

Working within the Client Service team, the Client Service Representative will undertake the day to day client account management requirements whilst delivering excellent customer service.The Client Service Representative will support the activities (day to day and development) of all junior individuals working within their designated client account.

What you’ll be doing:

Support the Client Service team with any and all support for the designated customer account to ensure Trident meets the necessary KPI/RTP
Using the appropriate communication channels, clarify client requirements while managing client expectations with respect timelines.
Reference applicable Trident generic and customer specific standard working practices (SWP) to effectively process all the necessary pre-artwork build activities utilising Trident/client artwork management tools
Produce/update tracking documents, notifying the account lead should deliverables timing become a concern.
Schedule production resources where directed
Release completed products in line with the agreed timelines
Preparation of quotes and invoices for client billing
Coach, mentor and support the development of junior staff within the designated client account, in accordance with client account requirements and applicable SWP.
Identify and constructively raise issues with relevant team members, promoting best practice
Support the Management team through the investigation of process improvements, making recommendations for process improvements
Support the introduction of technology changes through system testing, communicating issues/potential issues

This position is located in Kuala Lumpur or Penang, Malaysia

We’d love to hear from you if:

Relevant experience in print and or packaging knowledge
2-3 years of experience In servicing client accounts
Possess project management skills In managing accounts end to end
Due to geographical requirements, Chinese language capability Is required In this role
Excellent written and spoken English

About the Company

TOPPAN Packaging Americas

Manufactures flexible and thermoformed packaging

TOPPAN Packaging Americas designs and manufactures flexible and thermoformed packaging for food, retail, medical, and consumer products. Its range includes pouches, rollstock, lidding, blisters, clamshells, and trays for applications such as snacks, pet food, fresh produce, prepared meals, and medical procedures. The business connects materials expertise, package design, printing, and converting to meet customer requirements for protection, presentation, and production performance. Its portfolio includes the Alloyd, TEQ, Highland Packaging Solutions, and Trident businesses. The former Sonoco flexibles and thermoformed packaging operations joined TOPPAN in 2025; the company is headquartered in Charlotte, North Carolina.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Charlotte, NC
Founded: Not listed

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