H

Hapag-Lloyd

Global liner shipping and terminal services

Insurance & Claims Manager

Full-TimeDeadline 10/2/26
No salary listed
Senior
Bachelor's
Atlanta, GA, USA
In Person
InsuranceClaims Adjudication

About the job

Requirements
  • A bachelor's degree and a minimum of 5 years of experience in the maritime industry, handling maritime legal matters, or an equivalent combination of education and relevant professional experience.
  • Proficiency in Microsoft Office, including Microsoft Teams, Excel, and PowerPoint, as well as other software appropriate to work demands.
  • Eligibility to work in the United States and completion of the federally required employment eligibility form upon hire.
  • Ability to collaborate effectively across departments and stakeholders.
  • Ability to analyze and assemble relevant information from multiple sources using a logical and systematic approach.
  • Ability to make sound decisions in ambiguous situations by applying general principles and guidelines.
  • Ability to adjust decisions to changing circumstances or new information and provide a well-reasoned rationale.
Responsibilities
  • Handle liability cargo claims and third-party liability claims with medium to high difficulty and complexity in accordance with relevant manuals and procedures, particularly the Claims Manual.
  • Assist with and handle highly complex liability claims, including personal injuries, with a Senior Manager or the Director of Corporate Insurance.
  • Appoint independent surveyors.
  • Request supporting documents from claimants and the Hapag-Lloyd organization.
  • Review the facts and merits of claims in accordance with applicable contracts.
  • Coordinate with insurers and total the accounts when the applicable policy deductible is exceeded.
  • Initiate and handle third-party recoveries.
  • Coordinate the assistance and involvement of attorneys representing Hapag-Lloyd in litigation.
  • Negotiate settlements.
  • Administer claim files in SAP and Instra.
  • Maintain proper claims-file documentation.
  • Assist in monitoring and analyzing risks for loss prevention.
  • Review, analyze, and negotiate service and vendor contracts.
  • Review and approve invoices from lawyers, surveyors, and other third-party service providers for accuracy, and obtain authorization for bookings.
  • Administer data in SAP and Instra relating to reserves, estimates, and statistical information.
  • Coordinate with insurers, attorneys, experts, and operations during serious incidents to resolve situations and mitigate losses in consultation with a Senior Manager or Director of Insurance and Claims.
  • Provide advice on insurance, risk, and liability in consultation with a Senior Manager or the Director of Corporate Insurance.
  • Obtain insurance certificates or confirmation of insurance coverage.
  • Assist in training new employees and ensure that all departmental and functional training is completed.
  • Ensure consistent application of Hapag-Lloyd policies.
  • Assist the Director of Corporate Insurance as needed.
Desired Qualifications
  • A degree in law, legal studies, or a related field.
  • Spanish proficiency.

About the company

H

Hapag-Lloyd

View
Website

Hapag-Lloyd is a global container shipping and logistics provider that moves goods through liner services using a large fleet of modern container ships and reefer containers. It operates about 133 liner services, connects over 600 ports worldwide, and coordinates vessel schedules, cargo bookings, and terminal operations across its network and offices. Its strengths come from a wide global reach, a large, modern fleet with substantial refrigerated capacity, and integrated terminal and logistics services. Its goal is to deliver fast, reliable connections and to expand its terminal and inland logistics capabilities for end-to-end customer solutions.

Company Size

10,001+

Company Stage

IPO

Headquarters

Hamburg, Germany

Founded

1847

Get referred to Hapag-Lloyd

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • October 1, 2026 guidance rose to EBITDA $3.9-$4.4 billion after stronger spot rates.
  • Africa volumes should exceed 1 million TEU in 2026, helped by DP World capacity.
  • Q2 2026 volumes rose 3.48 million TEU, while Asia exports and U.S. demand recovered.

What critics are saying

  • Israel's October 2026 review reset Hapag-Lloyd's ZIM acquisition, threatening a $160 million breakup fee.
  • Middle East disruptions added roughly $600 million in Q2 2026 cash costs.
  • Freight-rate swings still dominate earnings; Q1 2026 EBIT was negative $157 million.

What makes Hapag-Lloyd unique

  • Gemini Cooperation with Maersk improves schedule reliability across Asia-Europe, unlike single-line rivals.
  • Hapag-Lloyd's Africa push added Dakar, Dar es Salaam, Walvis Bay, and Kigali in 2026.
  • Damietta terminal, opened February 2026, gives direct infrastructure control in Eastern Mediterranean.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Remote Work Options
  • Hybrid Work Options
  • Flexible Work Hours

Company News

Container News
Oct 10th, 2026
Hapag-Lloyd launches B/L release webform in Australia.

Hapag-Lloyd launches B/L release webform in Australia. October 10, 2026 Hapag-Lloyd will introduce a new B/L release webform in Australia, effective 12 October 2026. From that date, customers must use the webform to submit all Bill of Lading release instructions and requests. Requests covered by the B/L release webform. The new process applies to: * Sea Waybill releases * Telex releases * Original Bill of Lading releases at destination * Original Bill of Lading releases elsewhere * Electronic Bill of Lading releases * Original Bill of Lading customer printing Hapag-Lloyd said the standardised B/L release webform should reduce follow-up queries and simplify the submission of documentation instructions. Customers should use the webform for all applicable requests from the effective date

The Loadstar Media Ltd
Oct 8th, 2026
Hapag-Lloyd unveils plan to quit MSC-led Asia-SAEC service.

Hapag-Lloyd unveils plan to quit MSC-led Asia-SAEC service. Photo: VesselFinder 8 October 2026 Hapag-Lloyd will next year exit the vessel-sharing agreement (VSA) it has on the Asia-east coast South America trade with MSC and ONE. "The existing VSA on the Ipanema service...will be coming to an end in its current configuration," MSC told customers today. "However, MSC and ONE remain committed to the service and will jointly operate the weekly sailing, maintaining fast and reliable connections from a broad range of Asian origins to the east coast of South America," it said, adding that the first sailing under the new agreement will depart Shanghai on 3 April. According to Xeneta's eeSea liner database, the Ipanema service - marketed as X1 by One and AS2 by Hapag-Lloyd - deploys 13 vessels with an average capacity of 11,700 teu. Five are currently supplied by Hapag-Lloyd and are expected to be replaced by MSC tonnage. Indeed, the customer advisory explained: "MSC will deploy additional vessels, further strengthening our presence on one of the most reliable, stable, and successful services in the trade, and enhancing our ability to support customers' growing needs." Meanwhile, the Ipanema's port rotation will remain unchanged at: Shanghai-Ningbo-Shekou-Hong Kong-Singapore-Santos-Paranaguá-Navegantes-Montevideo-Buenos Aires-Rio Grande-Paranaguá-Navegantes-Santos-Singapore-Hong Kong-Shanghai. Last week saw the beginnings of a substantial redrawing of the web of container liner services that connect Asia and the east coast of South America, which saw Maersk and CMA CGM end their ASAS2/SEAS3 service, the French carrier consolidating its services on the route with its Ocean Alliance partners. Loadstar contributor Nils Roche noted that VSA changes under way on the Asia-SAEC trade were beginning to reflect wider network trends taking place globally. He wrote: "ECSA shows where the industry is heading. MSC stands tall alone, Ocean Alliance consolidates, Maersk bets on controlling its own network, Hapag-Lloyd hedges across every camp, and smaller lines get pushed to the edges. "Shippers on this trade will feel it first. They should treat December as a preview of what alliance strategy does to trades well beyond South America," he added. However, with its departure from the Ipanema VSA, Hapag-Lloyd will be left with two services on the trade - the AS3/ZFS string it operates in cooperation with Zim, and Maersk's ASAS, on which it buys slots. Mr Roche last week predicted that Singapore carrier PIL could be added to the AS3/ZFS string: "I expect PIL to join AS3/ZFS, bringing four 14,000 teu ships from its old ES1 slot. That suits Hapag-Lloyd and Zim, which are short of tonnage to complete the rotation." However, the freeing-up of five vessels from Ipanema could be a ready solution to the tonnage shortage. A further possibility is that Hapag could redeploy the Ipanema vessels to Maersk's ASAS service, in a de facto extension of their Gemini agreement on the Asia-South America trades.

Container News
Oct 3rd, 2026
Hapag-Lloyd expands East Africa presence with Kigali office.

Hapag-Lloyd expands East Africa presence with Kigali office. October 3, 2026 Hapag-Lloyd is expanding its presence in East Africa with a new setup in Kigali serving customers in Rwanda and Burundi. The new presence, effective from 1 October 2026, will strengthen the German carrier's local support in the two landlocked markets and connect customers with its wider regional and global liner network. The move forms part of Hapag-Lloyd's continued expansion across Africa and follows the establishment of its own local presence in Namibia. Kigali setup strengthens regional connectivity. Hapag-Lloyd already connects Rwanda and Burundi with international markets through its East African network. Through Dar es Salaam, the carrier currently offers two weekly services supporting imports and exports, with direct connections to India and the Far East. The new Kigali setup will complement these services by bringing customer support and local market expertise closer to customers in Rwanda and Burundi. "By strengthening our presence, we combine local industry knowledge and customer proximity with the reach of Hapag-Lloyd's global network," said Jesper Kanstrup, Managing Director Sub-Region Africa, Hapag-Lloyd. He added that each African market presents different opportunities and that the expansion reflects the carrier's long-term plans for the continent. The Kigali expansion comes alongside Hapag-Lloyd's new office in Walvis Bay, Namibia, which also became operational on 1 October. Container News reported separately on the carrier's move to establish its own local presence in the Namibian market. The latest developments form part of Hapag-Lloyd's Strategy 2030, under which the carrier is expanding its local teams and market presence across Africa.

Ship Management International
Oct 2nd, 2026
Hapag-Lloyd builds momentum in Africa with expansion in Namibia, Rwanda and Burundi.

Hapag-Lloyd builds momentum in Africa with expansion in Namibia, Rwanda and Burundi. Hapag-Lloyd is further strengthening its presence in Africa with new offices supporting customers in Namibia, Rwanda and Burundi, marking the latest step in the continued growth of its organization across the continent. From October 1, 2026, Hapag-Lloyd will establish its own local presence in Namibia and expand its reach in East Africa through a new setup in Kigali serving customers in both Rwanda and Burundi. Together, the developments strengthen Hapag-Lloyd's organization across Southern and East Africa, bringing the company closer to customers and reinforcing its ability to combine local market expertise with the reach of its African and global network. Africa continues to play an increasingly important role in global trade, supported by growing economies, expanding trade flows and stronger connections with markets around the world. The continent's evolving supply chains and increasing demand for reliable international connectivity are creating new opportunities for businesses and communities. For Hapag-Lloyd, these developments reinforce the importance of being closer to African markets and customers, supported by continued investment in local expertise, capabilities and network connectivity. This continued investment is reflected in Hapag-Lloyd's strengthened presence in Southern and East Africa. In Namibia, a new Hapag-Lloyd office in Walvis Bay establishes the company's own local presence in the market. In East Africa, a new setup in Kigali will serve customers in both Rwanda and Burundi, strengthening Hapag-Lloyd's reach into two landlocked markets and connecting them with the company's regional and global network. For Rwanda and Burundi, the new presence builds on Hapag-Lloyd's existing connectivity in East Africa. Through Dar es Salaam, Hapag-Lloyd offers two weekly services supporting imports and exports, with direct connections to India and the Far East. The Kigali setup complements this network by bringing customer support and market expertise closer to customers in both markets. "Strengthening our presence in Namibia, Rwanda and Burundi is an important milestone in the continued development of Hapag-Lloyd in Africa," said Jesper Kanstrup, Managing Director Sub-Region Africa at Hapag-Lloyd. "Africa is a highly diverse continent, and serving our customers successfully requires a strong understanding of the individual markets in which they operate. By strengthening our presence, we combine local industry knowledge and customer proximity with the reach of Hapag-Lloyd's global network. Each market offers different opportunities, and this expansion reflects our long-term commitment to our customers and to Africa." As Hapag-Lloyd continues to deliver on its Strategy 2030 ambitions, Africa remains an important part of the company's growth journey. By investing in local teams and market expertise, and working closely with customers, authorities and partners, Hapag-Lloyd says it aims to build an organization that can respond to the distinct needs of African markets while connecting them to its global liner network. The developments in Namibia, Rwanda and Burundi mark another step in that journey and reflect Hapag-Lloyd's long-term commitment to growing together with its customers across the continent.

Hellenic Shipping News Worldwide
Oct 2nd, 2026
Hapag-Lloyd builds momentum in Africa with expansion in Namibia, Rwanda and Burundi.

Hapag-Lloyd builds momentum in Africa with expansion in Namibia, Rwanda and Burundi. Hapag-Lloyd is further strengthening its presence in Africa with new offices supporting customers in Namibia, Rwanda and Burundi, marking the latest step in the continued growth of its organization across the continent. From October 1, 2026, Hapag-Lloyd will establish its own local presence in Namibia and expand its reach in East Africa through a new setup in Kigali serving customers in both Rwanda and Burundi. Together, the developments strengthen Hapag-Lloyd's organization across Southern and East Africa, bringing the company closer to customers and reinforcing its ability to combine local market expertise with the reach of its African and global network. Africa continues to play an increasingly important role in global trade, supported by growing economies, expanding trade flows and stronger connections with markets around the world. The continent's evolving supply chains and increasing demand for reliable international connectivity are creating new opportunities for businesses and communities. For Hapag-Lloyd, these developments reinforce the importance of being closer to African markets and customers, supported by continued investment in local expertise, capabilities and network connectivity. This continued investment is reflected in Hapag-Lloyd's strengthened presence in Southern and East Africa. In Namibia, a new Hapag-Lloyd office in Walvis Bay establishes the company's own local presence in the market. In East Africa, a new setup in Kigali will serve customers in both Rwanda and Burundi, strengthening Hapag-Lloyd's reach into two landlocked markets and connecting them with the company's regional and global network. For Rwanda and Burundi, the new presence builds on Hapag-Lloyd's existing connectivity in East Africa. Through Dar es Salaam, Hapag-Lloyd offers two weekly services supporting imports and exports, with direct connections to India and the Far East. The Kigali setup complements this network by bringing customer support and market expertise closer to customers in both markets. Discover more International shipping news Freight transport services "Strengthening our presence in Namibia, Rwanda and Burundi is an important milestone in the continued development of Hapag-Lloyd in Africa," said Jesper Kanstrup, Managing Director Sub-Region Africa at Hapag-Lloyd. "Africa is a highly diverse continent, and serving our customers successfully requires a strong understanding of the individual markets in which they operate. By strengthening our presence, we combine local industry knowledge and customer proximity with the reach of Hapag-Lloyd's global network. Each market offers different opportunities, and this expansion reflects our long-term commitment to our customers and to Africa." As Hapag-Lloyd continues to deliver on its Strategy 2030 ambitions, Africa remains an important part of the company's growth journey. By investing in local teams and market expertise, and working closely with customers, authorities and partners, Hapag-Lloyd aims to build an organization that can respond to the distinct needs of African markets while connecting them to its global liner network. The developments in Namibia, Rwanda and Burundi mark another step in that journey and reflect Hapag-Lloyd's long-term commitment to growing together with its customers across the continent. Source: Hapag-Lloyd