Analyst – Learning and Development

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

The Royal Caribbean Group’s Human Resources Team has an exciting career opportunity for a full time Analyst, Learning & Development reporting to the Senior Director, Learning and Development.

The position is onsite and based in Miami, Florida.

Applicants must be legally authorized to work in the location where this position is based. The position is not eligible for immigration or work-visa sponsorship now or in the future.

At Royal Caribbean Group (RCG), we care about your health, financial security, and overall well-being. That’s why we provide a comprehensive and competitive benefits package designed to support what matters most to you across every area of life: physical, intellectual, emotional, and social. Here’s an overview of the benefits available to you, including but not limited to:

• Cruise and Travel Privileges
• Health and Wellness Benefits
• 401(k) + Employer Contribution (US Only)
• Company-Paid Life and Disability Insurance
• Employee Stock Purchase Plan
• Comprehensive Time Off Package
• Parental Leave
• Employee Assistance Program (EAP)
• Training & Professional Development
• Tuition & Professional Certification Reimbursement (US Only)

Specific benefits may vary by location and position. See more details about our benefits here.

What does the Human Resources Team do?

The Human Resources Team at Royal Caribbean Group partners with leaders and employees to build a high-performing, future-ready workforce. The team supports talent strategy, workforce planning, organizational design, employee relations, culture, and change management, enabling strong leadership, scalable people practices, and an inclusive environment that supports business transformation, employee engagement, and long-term organizational success.

How you can make an impact:

The Analyst, Learning & Development provides program operations, administration, metrics, and participant support across enterprise coaching, assessments, facilitation, team effectiveness, bespoke solutions, and broader development work. Reporting to the Sr. Manager, Leadership, Facilitation & Development, this role works closely with other Talent partners to support consistent execution, accurate reporting, and a high-quality participant and stakeholder experience.

The role provides recurring operational support for the enterprise coaching and assessment practices, including participant communications, scheduling, tracking, vendor administration, assessment administration, materials, documentation, and follow-through. The role also supports facilitation and development experiences and provides metrics, reporting, and operational support for assigned portfolios. In-person facilitation is an emerging expectation, with opportunities to support participant activities, co-facilitate selected segments, and build delivery capability over time.

What your day-to-day will look like:

Enterprise Development and Facilitation Support

• Coordinate workshops, learning sessions, facilitation events, team effectiveness experiences, and other assigned development activities.
• Manage scheduling, registrations, invitations, calendar holds, participant rosters, room or virtual platform details, materials readiness, and other delivery logistics.
• Prepare and maintain slides, handouts, facilitator guides, participant resources, activity materials, communications, and reinforcement resources.
• Support in-person and virtual facilitation by coordinating participant activities, breakout discussions, learning exercises, technology, materials, and session flow.
• Co-facilitate selected introductions, activities, reflections, practice exercises, or discussion segments as capability develops.
• Participate in facilitator preparation, observation, practice, and feedback to strengthen delivery quality and consistency.
• Document actions and coordinate post-session communications and follow-through to support adoption, accountability, and sustainment.

Enterprise Coaching and Assessment Operations

• Provide day-to-day operational support for enterprise coaching, including participant communications, scheduling, cohort administration, milestone tracking, vendor coordination, materials, documentation, and follow-up.
• Coordinate assessment administration, including participant instructions, completion reminders, status tracking, report distribution support, debrief preparation, and follow-up activities.
• Maintain accurate and confidential coaching and assessment records in accordance with established standards and processes.
• Monitor participant, vendor, system, or timeline issues and escalate matters requiring Senior Analyst or leader review.
• Coordinate recurring communications, trackers, templates, and process documentation that support consistent coaching and assessment execution.

Bespoke Solutions, Team Effectiveness, and Stakeholder Support

• Support assigned intake and discovery activities by gathering details, audience information, business context, desired outcomes, timing, constraints, and other required information.
• Support approved solution plans through scheduling, stakeholder communications, materials preparation, participant administration, deployment coordination, and action tracking.
• Create and update facilitator guides, participant materials, communications, templates, and follow-up resources that enable consistent delivery.
• Provide clear and timely logistical guidance to participants, managers, HRBPs, and stakeholders engaging in assigned development experiences.
• Capture session notes, feedback themes, action items, and follow-up needs for review by the appropriate talent leader.
• Maintain organized records and reusable resources for future delivery and knowledge sharing.

Metrics, Reporting, and Portfolio Operations

• Track participation, completion, utilization, survey responses, feedback, assessment status, stakeholder actions, and other agreed measures.
• Gather, validate, and organize data to monitor assigned programs, practices, and bespoke engagements.
• Maintain dashboards, trackers, reports, and recurring operational updates that provide visibility into activity, progress, risks, and participant experience.
• Compile evaluation data, feedback summaries, and basic insights for review by talent partners, preparing recurring updates, and coordinating action follow-through.
• Identify missing information, recurring questions, process gaps, or operational issues and recommend simple improvements.
• Maintain accurate records, materials, reports, and process documentation to support consistent delivery, scalability, and knowledge sharing.

Performs other duties as required. This job description does not state or imply that these are the only duties to be performed by the employee occupying this position. Employees may be required to perform other job-related duties as assigned by their supervisor or management.

How to achieve success:

• Bachelor’s degree in human resources, Business Administration, Learning and Development, Organizational Development, or a related field of study preferred.
• Minimum of 1 to 3 years’ experience in human resources, learning coordination, program administration, events, communications, data reporting, or related work preferred.
• Strong organizational skills with attention to detail and the ability to manage logistics, records, communications, data, and follow-up actions.
• Demonstrated proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook; ability to learn HR, assessment, coaching, and learning systems quickly.
• Ability to maintain trackers, compile data, summarize feedback, and prepare accurate recurring reports and dashboards.
• Clear written and verbal communication skills with a service-oriented approach and the ability to support diverse participants and stakeholders.
• Ability to work within established processes, manage multiple assignments, meet deadlines, and escalate risks or issues appropriately.
• Professional judgment and discretion when handling participant, coaching, assessment, leadership, or talent-related information.
• Curiosity, initiative, and willingness to learn facilitation, coaching, assessment, team effectiveness, leadership development, and measurement practices.
• Interest in and readiness to build in-person facilitation capability, including supporting group activities, participant discussions, and selected session segment.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex (including pregnancy and related medical conditions), age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, citizenship or immigration status, veteran or military status, or any other characteristic protected by applicable law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

We are committed to providing reasonable accommodation to support candidates with disabilities during our hiring process. If you need a reasonable accommodation, please reach out to us at hraccess@rccl.com. This email is for disability-related accommodation requests only.