What you’ll be doing

• Discover and influence the client’s internal metrics for the success of the program and ensure the client knows how to achieve and measure those results
• Advise on strategies and tactics to create a healthy program
• Act as the business success expert in educating, guiding, and supporting clients, partnering with them to effectively develop consumer-generated content programs
• Provide guidance and consulting for marketing best practices and ROI analysis for clients to gain the most value from their programs with Bazaarvoice
• Manage client lifecycle across a portfolio of named accounts
• Exemplify client-centricity by serving customers above and beyond their expectations
• Using tools and troubleshooting techniques and exercising good judgment in decision-making to routinely deliver exceptional client support
• Help key stakeholders understand the value they are receiving from Bazaarvoice
• Manage client health by identifying, documenting, and working with multiple teams to mitigate risk and increase client satisfaction

Necessary skills and experience:

• 4+ years of work experience in a client services or account management role managing Fortune 1000 clients. Significant experience with account management with attention to retention and revenue growth, ideally with another SaaS or e-commerce platform
• Excellent relationship-building skills and proven experience cultivating productive executive champion relationships
• Ability to compel clients and internal stakeholders to act, and to hold them accountable to their commitments
• Demonstrated ability to manage multiple enterprise accounts concurrently
• Demonstrated ability to manage multiple work streams simultaneously and efficiently
• Attention to detail, highly organized, with an absolute focus on quality of work
• Strong team player with a “client-centric” attitude
• Outstanding oral and written communication skills
• Marketing program management experience preferred
• Bachelor’s degree