South Dakota State University Alumni & Foundation

Unified university advancement and donor fundraising

IT and Cybersecurity Administrator

System Administration +1Posted on Nov 13

Full-timeBrookings, SD, USANo salary listedIn-person

About the Job

Requirements

At least three years of professional experience in a related field, such as IT support, systems coordination, or cybersecurity.
Working knowledge of Microsoft 365 administration, including Entra ID (Azure AD), Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
Solid understanding of cybersecurity fundamentals, including multifactor authentication and conditional access, endpoint protection, email security, vulnerability management, and data protection.
Familiarity with recognized security frameworks such as the NIST Cybersecurity Framework or CIS Controls, and with incident response principles.
Familiarity with Windows and Mac computers, networking basics including Wi-Fi, switches, firewalls, and VPN, printers, and audio-visual and conference room technology.
Ability to manage vendors and service providers, understand contracts and service agreements, and hold partners accountable to service levels.
Ability to interpret descriptions of problems, troubleshoot and provide solutions, and document interactions, processes, and system configurations.
Ability to write clear policies, procedures, and end-user guidance.
Ability to handle sensitive and confidential situations with varied internal and external constituencies.
Customer service skills requiring clear communication in person, on the phone, and in writing.
Ability to treat confidential information with discretion.
Ability to be organized and resourceful, locate and compile information, and accomplish projects with minimal supervision.
Attention to detail in composing and proofreading materials, establishing priorities, and meeting deadlines.
Ability to work in a fast-paced environment while managing multiple competing tasks and demands.
Ability to work independently and collaboratively with a professional demeanor, self-reliance, and resourcefulness.
Dependability and punctuality.
Experience using current computer software applications, including word processing, spreadsheets, databases, and presentation software such as Microsoft Word, Excel, Outlook, and PowerPoint.
Ability to work occasional evenings and weekends to support events, maintenance windows, or security incidents.
Ability to sit, stand, bend, reach, and lift and move computer equipment; manual dexterity to operate computers, telephones, and other office equipment; normal hearing and vision.

Responsibilities

Serve as the onsite point of contact for staff technology needs, direct day-to-day support requests to the managed IT service provider through established support channels, and personally handle issues requiring hands-on assistance such as hardware swaps, printer and peripheral setup, and conference room and event technology.
Manage the full lifecycle of technology assets, including purchasing, onsite setup and deployment of new laptops and devices, inventory tracking, warranty shipping and returns, decommissioning, and secure disposal, coordinating with the managed IT service provider’s device management and deployment processes.
Oversee the managed services relationship by reviewing ticket metrics, service-level performance, and recommendations, escalating concerns, and participating in regular business reviews.
Coordinate IT elements of staff onboarding and offboarding, including account requests, device issuance and return, phone setup, and access approvals.
Serve as onsite support for managed service provider engineers when physical access is needed, including installing network and power equipment or supporting scheduled maintenance.
Manage the annual technology plan, IT budget, technology purchasing, renewals, and software licensing.
Manage relationships and contracts with technology vendors, including donor and finance system providers, internet and phone carriers, and copier and audio-visual vendors, and support line-of-business applications.
Lead the cybersecurity program at the governance level by developing and maintaining IT and security policies and procedures, including acceptable use, access control, passwords and multifactor authentication, vendor security, and disaster recovery, and reviewing them at least annually.
Participate as a member of the organization’s Data Governance Committee.
Serve as the designated technical and approval contact for vulnerability remediation by reviewing monthly vulnerability and remediation reports, approving remediation activities and maintenance windows, communicating blackout periods and change freezes in advance, and confirming that business applications work as expected after changes.
Review and act on security alerts and notifications escalated by the managed service provider, make business decisions on risk acceptance and exceptions, and ensure hardware and software remain within vendor-supported lifecycles.
Promote security awareness by ensuring completion of monthly training and simulated phishing campaigns, coaching staff who need additional support, and reinforcing safe handling of data.
Lead completion of cyber insurance applications, audit and compliance questionnaires, including payment card requirements for gift processing where applicable, and periodic reviews of user and administrator access.
Serve as the internal incident response coordinator by maintaining the technology incident response plan, contact lists, and escalation procedures, and act as the primary liaison with the managed service provider, cyber insurance carrier, breach counsel, and other outside parties during a security event.
Coordinate internal decisions and communications during an incident, including leadership notification, staff guidance, and documentation, and lead the post-incident review and follow-up.
Participate in annual incident response tabletop exercises and breach readiness activities and track remediation of identified gaps.
Maintain business continuity and disaster recovery plans, confirm with the managed service provider that critical systems and data are backed up, and coordinate periodic restore testing.
Administer Microsoft 365, including SharePoint Online, Teams, and OneDrive, managing user access, groups, and permissions in line with the organization’s security standards.
Maintain SharePoint and Teams site structure, file storage, and data retention practices, keeping information organized, secure, and easy for staff to find.
Create and configure new sites, Teams, and shared resources as requested by departments, and monitor storage usage and licensing.
Train and support staff on Microsoft 365 collaboration tools and best practices, and coordinate with the managed service provider on advanced configuration, integrations, and workflows.
Perform other duties as assigned to meet the organization’s needs.

Desired Qualifications

An associate or bachelor’s degree in information technology, cybersecurity, or a related field is preferred but not required.
Hands-on Microsoft 365 and SharePoint administration is preferred.

Position Summary
The IT and Cybersecurity Administrator serves as the SDSU Alumni & Foundation’s onsite technology lead and primary liaison to the managed IT service provider (MSP). This position executes onsite IT assistance, serves as the internal expert for institutional IT knowledge, provides hands-on support for staff and events, manages SharePoint systems, facilitates IT and software governance, supports technology planning and budgeting, oversees elements of security policy and organizational awareness, and coordinates incident response. Additionally, this position works directly with the MSP to ensure they deliver contracted day-to-day help desk support, remote monitor patching, endpoint protection, security monitoring, backup management, and vulnerability remediation. This role further ensures that all sensitive organizational information, including donor and alumni information, remains secure and intact.

Essential Duties and Responsibilities
Onsite Technology Support and Managed Services Coordination

Serve as the onsite point of contact for staff technology needs, directing day-to-day support requests to the MSP through its established support channels, and personally handling issues that require hands-on assistance such as hardware swaps, printer and peripheral setup, and conference room and event technology.
Manage the full lifecycle of technology assets, including purchasing, onsite setup and deployment of new laptops and devices, inventory tracking, warranty shipping and returns, and decommissioning and secure disposal, in coordination with the MSP’s device management and deployment processes.
Oversee the managed services relationship by reviewing ticket metrics, service level performance, and recommendations, escalating concerns, and participating in regular business reviews.
Coordinate IT elements of staff onboarding and offboarding, including account requests, device issuance and return, phone setup, and access approvals.
Serve as the onsite hands for MSP engineers when physical access is needed, such as installing network and power equipment or supporting scheduled maintenance.
Manage the annual technology plan, IT budget, technology purchasing, renewals, and software licensing.
Manage relationships and contracts with technology vendors, such as donor and finance system providers, internet and phone carriers, copier and audio-visual vendors, and serve as support for line-of-business applications.
Work occasional evenings and weekends to support events, maintenance windows, or security incidents as needed.

Cybersecurity, Vulnerability Management, and Incident Response

Lead the cybersecurity program at the governance level, developing and maintaining IT and security policies and procedures (such as acceptable use, access control, passwords and multifactor authentication, vendor security, and disaster recovery) and reviewing them at least annually.
Participate as a member of the organization’s Data Governance Committee.
Serve as the designated technical and approval contact for vulnerability remediation, reviewing monthly vulnerability and remediation reports, approving remediation activities and maintenance windows, communicating blackout periods and change freezes in advance, and confirming that business applications work as expected after changes.
Review and act on security alerts and notifications escalated by the MSP, make business decisions on risk acceptance and exceptions, and ensure that hardware and software remain within vendor-supported lifecycles.
Champion security awareness across the organization by ensuring completion of monthly training and simulated phishing campaigns, coaching staff who need additional support, and reinforcing safe handling of data.
Lead completion of cyber insurance applications, audit and compliance questionnaires (including payment card requirements for gift processing where applicable), and periodic reviews of user and administrator access.
Serve as the internal incident response coordinator by maintaining the technology incident response plan, contact lists, and escalation procedures, and act as the primary liaison with the MSP, the cyber insurance carrier, breach counsel, and other outside parties during a security event.
Coordinate internal decisions and communications during an incident, including leadership notification, staff guidance, and documentation, and lead the post-incident review and follow-up.
Participate in annual incident response tabletop exercises and breach readiness activities and track remediation of identified gaps.
Maintain business continuity and disaster recovery plans, confirm with the MSP that critical systems and data are backed up, and coordinate periodic restore testing.

Microsoft 365 and SharePoint Administration

Serve as the internal administrator for Microsoft 365, including SharePoint Online, Teams, and OneDrive, managing user access, groups, and permissions in line with the organization’s security standards.
Maintain the SharePoint and Teams site structure, file storage, and data retention practices, keeping information organized, secure, and easy for staff to find.
Create and configure new sites, Teams, and shared resources as requested by departments, and monitor storage usage and licensing.
Train and support staff on Microsoft 365 collaboration tools and best practices, and coordinate with the MSP on advanced configuration, integrations, and workflows.

Other Duties

Other duties may be assigned to meet the organization’s needs.

Education and Previous Experience
Associate or bachelor’s degree in information technology, cybersecurity, or a related field is preferred but not required. At least three years of professional experience in a related field (such as IT support, systems coordination, or cybersecurity) is required. Hands-on Microsoft 365 and SharePoint administration is preferred.

Additional Qualifications
Qualified individuals will possess the following:

Authorization to work in the United States for any employer on a full-time basis.
Demonstrated problem-solving, troubleshooting, and analytical skills, with the ability to explain technical issues in plain language.
Working knowledge of Microsoft 365 administration, including Entra ID (Azure AD), Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
Solid understanding of cybersecurity fundamentals, including multifactor authentication and conditional access, endpoint protection, email security, vulnerability management, and data protection.
Familiarity with recognized security frameworks such as the NIST Cybersecurity Framework or CIS Controls, and with incident response principles.
Familiarity with Windows and Mac computers, networking basics (Wi-Fi, switches, firewalls, VPN), printers, and audio-visual and conference room technology.
Ability to manage vendors and service providers, understand contracts and service agreements, and hold partners accountable to service levels.
Enhanced ability to interpret descriptions of problems, troubleshoot and provide solutions, and document interactions, processes, and system configurations.
Ability to write clear policies, procedures, and end-user guidance.
Ability to build and maintain positive relationships while demonstrating responsiveness, professionalism, empathy, and clear communication.
A high level of interpersonal skills, both in person and by phone, to handle sensitive and confidential situations with varied internal and external constituencies.
Customer service skills requiring clear communication in person, on the phone, and in writing are essential.
A high level of integrity, including ability to treat confidential information with discretion.
Ability to be organized and resourceful to locate and compile information and accomplish projects with minimal supervision.
Consistent attention to detail in composing and proofing materials, establishing priorities, and meeting deadlines.
Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
Ability to work independently as well as in a collaborative team environment with professional demeanor, self-reliance, and resourcefulness.
Dependability and punctuality.
High energy, positive attitude, and high degree of initiative.
Proficient experience using the most recent versions of computer software applications including word processing, spreadsheets, database and presentation software (i.e. MSWord, Excel, Outlook, PowerPoint).

Typical Physical Demands
Requires sitting, standing, bending, reaching, and lifting and moving computer equipment. Requires manual dexterity sufficient to operate computers, telephones, and other office equipment. Requires normal range of hearing and vision.

Employee Statement of Understanding
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Regular attendance is required in this job. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. The SDSU Alumni & Foundation is an Equal Opportunity Employer.

About the South Dakota State University Alumni & Foundation
The South Dakota State University (SDSU) Alumni & Foundation is an independent 501(c)(3) not-for-profit organization. The Alumni & Foundation strives to engage alumni, friends and business partners with SDSU through events, strategic communication and outreach, and serves as the exclusive provider of fundraising and financial management of private gifts designated for the university.
The SDSU Alumni & Foundation was formed on January 1, 2026, through the consolidation of the university’s two largest supporting organizations: the SDSU Alumni Association and the SDSU Foundation. The Alumni Association was founded in 1889; the Foundation was formed in 1945.
The governing boards of both organizations voted unanimously on October 10, 2025, to consolidate into the SDSU Alumni and Foundation. Together, the organization is an influential force in keeping SDSU’s traditions alive and advancing South Dakota State University.

About the Company

South Dakota State University Alumni & Foundation

Unified university advancement and donor fundraising

The SDSU Alumni & Foundation is a unified non-profit that combines alumni engagement with fundraising and endowment management to support South Dakota State University. It builds relationships with alumni and donors, runs campaigns and manages gifts and assets to fund scholarships, faculty, capital projects, athletics, and other programs. It differentiates itself by merging the former Alumni Association and Foundation into one 501(c)(3) organization, offering a single, cohesive approach with a proven fundraising track record like the Bold & Blue campaign. Its goal is to provide a margin of excellence for SDSU by securing charitable gifts, growing endowments, and funding university initiatives for students and campus programs.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Brookings, SD
Founded: Not listed

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