Client Experience Specialist
Connection
Client Experience Specialist
Connection
Global IT solutions and procurement network
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Working under direct supervision of the Director or Manager, Client Experience, selecting from a variety of established procedures to accomplish assigned duties and responsibilities, the, the Client Experience Specialist handles the administrative tasks associated with more complex velocity client orders and client standards. The Specialist role requires heavy data entry for velocity quotes, repetitive order entry, client standards and returns. The Specialist monitors the daily Open Order Report for daily actions and provides custom reporting of information required by the client. The Specialist responds timely to client requests regarding order tracking and pricing requests for clients with already established system pricing. |
Where applicable, this position assures departmental processes are performed in compliance with applicable Sarbanes-Oxley controls. |
Responds timely to client requests and prompt placement of orders within company procedural guidelines to meet the client’s SLA.
Provides timely quotes, within 4 hours, for customers on run rate velocity products based on direction from the Sales team.
Provides administrative support for open order tracking, scheduled and custom reporting, and inquiries on sales orders
Initiates returned merchandise process
Performs all other duties or special projects as assigned.
High School or equivalency
4 years of relevant experience
Intermediate Microsoft Office skills to include Excel for creating and using spreadsheets.
Advanced knowledge of Microsoft Outlook for email to include working with a shared email box with ability to multi- task in a high paced environment with multiple messages arriving at once.
Working knowledge of data entry into a CRM or ERP system
Working knowledge of a customer's purchasing process from an Inside Sales perspective.
Understanding of the sales cycle for a business purchase.
Basic understanding of the sales process with ability to provide the client accurate SLA's and delivery information.
Organized state of mind with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines
Articulate with ability to express oneself clearly and professionally in written and oral communication
Excellent written communication skills with ability to compose professional business communications via email, letter, and proposals.
Good listening skills with ability to receive information completely and understand what is being said
Quick study with ability to master a situation or learn new things with minimum direction or training
Must have experience working with VAR IT industry in sales support and client operations.
Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".
Global IT solutions and procurement network
Connection is a global IT solutions provider that helps organizations deploy and manage technology across digital workplace, IT infrastructure, multicloud, and lifecycle services. It delivers end-to-end guidance through account managers, solution architects, and technical specialists and connects customers to a network of 500 suppliers in 174 countries via proprietary procurement platforms. Different from competitors, it combines extensive supplier reach, worldwide procurement access, and industry-focused services with trusted values like respect, excellence, teamwork, and integrity. Its goal is to boost growth, productivity, and innovation by providing trusted guidance and timely access to technology solutions.
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