Front Desk Receptionist - Patient Concierge

About Us

AirSculpt® is a next-generation body contouring treatment designed to optimize both comfort and precision, available exclusively at AirSculpt offices. This minimally invasive procedure removes unwanted fat, tightens skin, and can transfer fat to enhance other areas, sculpting targeted areas of the body with precise results and minimal downtime. More than 75,000 cases have been performed in AirSculpt's 30+ premium locations throughout the United States and Canada.

Overview

The Front Desk Receptionist (Patient Concierge) is a key link in our relationships with new consultations/patients and must have the ability to connect with people on a professional and friendly level to instill trust and confidence. The main objective of this role is to ensure that all patients and prospective patients receive top quality attention and care in the interactions they have with the practice. The Front Desk Receptionist (Patient Concierge) will partner closely with all staff members to achieve operational goals. This is a full-time position that requires open availability, including Saturdays. 

Main responsibilities include, but are not limited to: 

• Welcome patients to the practice; answer the phone promptly and professionally
• Manage the clinic schedule and patient appointments; ensure the check-in process is handled in accordance with company policy
• Create, maintain and file medical records
• Ensure that the practice and working areas are clean and stocked; inform management when stock is low
• Maintain a positive attitude and contribute toward a quality work environment
• Assist in all areas of daily operation as requested by the Practice Manager
• Other tasks as assigned by management

Desired Job Qualifications

• At least 1 year experience in front desk or administrative support interfacing with clients, patients, or vendors 
• Experience with scheduling tools (i.e. My Aesthetics Pro)
• Experience with patient charts and/or managing a complex filing system 
• Experience managing a high volume of calls to include directing calls, taking messages, and prioritizing incoming calls while juggling incoming patients/vendors and/or other tasks
• Professional demeanor and presentation
• Excellent communication skills, both verbal and written
• Strong computer skills with proficiency in G-Suite for Email, Calendar, Sheets and Docs
• Impeccable organizational skills 
• Demonstrated experience in caring for customers/patients, preferably within a healthcare or service setting
• Ability to self-motivate while being a team player 
• Full-time and weekend availability (Saturday and Sunday)
• Bilingual preferred (English/Spanish)

Physical Demands:

• Must be able to sit or stand intermittently for the duration of a shift (8-12 hours)
• Push/pull/lift up to 25 pounds