Assistant General Manager
About the job
- Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening.
- A high school diploma or equivalent is required.
- A bachelor's degree in hospitality, business administration, or a related field is preferred.
- At least 3–5 years of relevant experience, including at least 2 years of supervisory experience in property management and/or hotels, is required.
- Luxury experience is preferred.
- Proficiency with Microsoft Word, Excel, PowerPoint, and other PC-based programs is required for daily duties.
- Excellent verbal and written communication is required.
- Must be responsive, flexible, and eager to take initiative.
- Ability to plan, organize, and prioritize responsibilities to meet deadlines is required.
- Ability to work effectively in a team environment and build strong relationships is required.
- Must attend board meetings as needed.
- Manage office operations, including correspondence, scheduling, and supply orders.
- Assist with board and annual meeting preparations, including agendas, notices, reports, and minutes.
- Maintain vendor files, insurance certifications, and compliance records.
- Update association profiles, calendars, contracts, website, and communication platforms.
- Process electricity charges and coordinate billing with Accounts Receivable.
- Support the General Manager with Action List updates and other assigned tasks.
- Liaise with the Architectural Review Committee, schedule meetings, and take minutes.
- Communicate with homeowners regarding construction approvals, monitor progress, and handle deposits and refunds.
- Coordinate inspections and sound testing as needed.
- Address resident concerns and complaints.
- Issue access devices and assist new owners with registration.
- Supervise, train, and schedule front desk and access control staff.
- Provide backup support for front desk staff when needed.
- Process accounts receivable and service charge forms.
- Review and approve invoices and follow up on past-due balances.
- Prepare the monthly Delinquency Report.
- Serve as Manager on Duty in the General Manager’s absence.
- Conduct routine inspections of common areas and create work orders as needed.
- Review daily reports and ensure proper filing and distribution.
- Luxury experience.
- A bachelor's degree in hospitality, business administration, or a related field.
About the company
Action Life (Action Property Management) manages homeowner associations in California, serving single-family homes, PUDs, condominiums, townhomes, and urban communities. It earns revenue via service fees from HOAs and developers. Its products are a suite of property-management services that cover financials and resident management, including bill pay, autopay, eStatements, ledger management, payment history tracking, board portal access, document management, action lists, directors' reports, financial reporting, work orders, resident management, and non-compliance tracking. The company differentiates itself by being the largest privately owned HOA management firm in California with strong client retention and positive resident scorecards. Its goal is to improve residents’ living experiences through efficient, high-quality management and service delivery.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Irvine, California
Founded
1984
Get referred to Action Property Management
See people who can refer or advise you
Simplify's Take
What believers are saying
- August 2026 BBB named Action Property Management a Torch Awards for Ethics finalist.
- February 2026 Great Place to Work certified Action for the second straight year.
- August 2025 brand refresh modernized Action’s website and materials for growth.
What critics are saying
- October 2025 data-breach investigations allege unauthorized access to Action’s network and resident data.
- June 2026 Indeed reviews criticize biased managers and inconsistent policies, hurting retention.
- A second breach would trigger board defections across California renewals in 2026–2027.
What makes Action Property Management unique
- Action manages Millennium Tower San Francisco’s Forbes VERIFIED luxury residences in 2026.
- Its January 2026 Zendesk AI rollout cut first response times 81 percent.
- Action Life supports hundreds of HOAs with association-specific resident portals and knowledge bases.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Health Insurance
- 401(k) Retirement Plan
- Unlimited Paid Time Off
- Paid Vacation
- Flexible Work Hours
- Hybrid Work Options
- Wellness Program
- Mental Health Support
- Gym Membership
- Phone/Internet Stipend
- Home Office Stipend
- Conference Attendance Budget