Business Analyst
Fenergo
Business Analyst
Fenergo
SaaS fintech for onboarding and compliance
Fenergo · Dublin, Ireland (Hybrid) · — · Posted 2026-09-21
Workplace: hybrid
Department: Finance
About us
At Fenergo, we’re not just building software—we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game.
We’re more than a global leader in AI-powered client lifecycle management—we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.
But we don’t stop there.
At Fenergo, we believe in a world where financial institutions aren’t just compliant—they’re confident. Where technology doesn’t just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.
Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.
Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future—together.
Job Overview:
We are seeking an experienced Business Analyst to join our Enterprise Transformation Team. This role focuses on improving Sales & Marketing operations through process analysis, system configuration, and automation. We value foundations in systems integration or large programme delivery, followed by hands-on BA work inside a product or enterprise setting. This is not a pure admin position; core BA skills are required to analyse problems, design future-state processes, and drive change.
You will work with Salesforce, Marketo, Gong, and other tools —partnering with Sales & Marketing, analytics, and digital transformation teams to deliver measurable improvements in efficiency, data quality, and user experience.
Key Responsibilities:
Analyse, map, and redesign Sales & Marketing processes using lean principles to drive operational efficiency.
Identify and implement process improvement opportunities across systems, workflows, and teams.
Act as the business lead on system enhancements and new feature implementations across Salesforce, Marketo, Gong and related tools.
Gather business requirements and translate them into technical specifications for system configuration or automation.
Lead tool rationalisation initiatives, identifying overlaps and proposing streamlined, cost-effective solutions.
Collaborate closely with Sales & Marketing, operations, and digital transformation teams to deliver integrated solutions.
Facilitate cross-functional workshops to identify pain points and design future-state processes and systems.
Develop and maintain comprehensive documentation for systems, processes, and standard operating procedures.
Lead user training, onboarding, and change management activities to drive adoption and effective usage of tools.
Monitor system performance and user feedback to identify enhancement opportunities.
Stay current on trends in Sales & Marketing systems, process automation, and CRM innovation, bringing new ideas into the team.
Qualifications:
Bachelor's degree in business Information Systems, or related field.
Experience working with CRM and marketing related systems (e.g. Marketo, Salesforce and Gong.
Proven experience leading or contributing to process improvement or transformation initiatives.
Strong understanding of finance processes and their interdependencies with systems.
Excellent analytical, problem-solving, and project management skills.
Strong communicator with the ability to engage both technical and non-technical audiences.
Knowledge of Lean Six Sigma or other process mapping tools/methodologies is a strong plus.
Our promise to you
We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our client’s needs.
Collaboration: Working together to achieve our best
Outcomes: Drive Success in every engagement
Respect: A collective feeling of inclusion and belonging
Excellence: Continuously raising the bar
What's in it for you?
**Diversity, Equality, and Inclusivity
**Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.
Recruitment Safety
For information on our recruitment process and how to verify communications from Fenergo, please visit our Careers page.
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Fenergo provides SaaS software for financial institutions to manage client lifecycle and regulatory compliance. Its platform guides client onboarding and ongoing lifecycle tasks, tying together KYC, AML, ESG, Tax, SFTR, and data privacy requirements. It works by delivering cloud-based workflows, automated data capture, identity verification, risk scoring, and regulatory content, integrated with banks' core systems via APIs to enable real-time monitoring and decision making. Compared with competitors, Fenergo offers end-to-end CLM with continuous risk monitoring and broad regulatory coverage, focusing on seamless digital onboarding, efficiency, and compliance across multiple jurisdictions. The goal is to help financial institutions onboard clients securely, operate more efficiently, and stay compliant while improving the experience for customers.
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