A diploma or bachelor's degree in Hospitality Management, Business, or a related field is required.
At least 3 years of hotel reservations or front-desk experience is required, including 1–2 years in a supervisory or senior capacity.
Proficiency with property management systems such as Opera PMS, Cloudbeds, or Mews is required.
Familiarity with central reservation systems and channel managers such as SiteMinder or RateGain is required.
Familiarity with OTA extranets such as Expedia Partner Central and Booking.com Partner Hub, and with global distribution system processes, is required.
Intermediate-to-advanced proficiency in Microsoft Excel or Google Sheets for reporting is required.
Responsibilities
Serve as the operational head of the reservations department by managing daily workflows, shift handovers, and agent schedules.
Supervise, coach, and train reservation agents on booking procedures, phone etiquette, and strategic upselling tactics.
Act as the direct liaison for escalated guest inquiries, complex bookings, VIP reservations, and group rooming lists.
Maintain accurate reservation data entry to support clean revenue tracking and reporting.
Work with the Director of Revenue Management to implement daily rate changes, yield strategies, and stay controls, including MinLOS, CTA, and CTD, across the property management system, central reservation system, and online travel agencies.
Monitor daily inventory, room availability, and overbooking thresholds to optimize occupancy and prevent revenue spoilage.
Conduct regular rate parity checks across online travel agencies and metasearch channels, and take action to resolve pricing discrepancies.
Manage group blocks, cut-off dates, deposit tracking, and billing details in coordination with Sales and Revenue Management.
Ensure seamless connectivity between the property management system, channel manager, central reservation system, and third-party booking channels.
Audit daily reservations for market segmentation, origin coding, rate code mapping, and travel agency commission structures.
Assist the Director of Revenue Management in setting up promotions, rate plans, and packages across distribution platforms.
Compile daily pickup reports, pace updates, denial and cancellation logs, and call conversion statistics for the Director of Revenue Management.
Participate in weekly revenue strategy meetings and provide operational feedback on booking pace, market trends, and lead times.
the Assistant Reservations Manager directly oversees day-to-day reservation operations while serving as the primary operational extension of the Director of Revenue Management.
In this dual-focused role, you will lead the reservation agents, manage day-to-day inventory and booking flows, and directly execute the strategic yield decisions, pricing tactics, and distribution controls set by the Director of Revenue Management. Opera Cloud Knowledge is essential.
Departmental Leadership & Daily Operations
Serve as the operational head of the reservations department, managing daily workflows, shift handovers, and agent schedules.
Supervise, coach, and train reservation agents on booking procedures, phone etiquette, and strategic upselling tactics.
Act as the direct liaison for escalated guest inquiries, complex bookings, VIP reservations, and group rooming lists.
Maintain high standards of data entry accuracy across all reservations to ensure clean revenue tracking and reporting. 2. Direct Revenue Strategy Execution
Work directly with the Director of Revenue Management to implement daily rate changes, yield strategies, and stay controls (MinLOS, CTA/CTD) across the PMS, CRS, and OTAs.
Monitor daily inventory, room availability, and overbooking thresholds to optimize occupancy and prevent revenue spoilage.
Conduct regular rate parity checks across OTAs and metasearch channels, taking immediate action to address and resolve pricing discrepancies.
Manage group blocks, cut-off dates, deposit tracking, and billing details in close coordination with Sales and Revenue Management.
3. Channel & System Administration
Ensure seamless, error-free connectivity between the PMS, Channel Manager, CRS, and third-party booking channels.
Audit daily reservations for proper market segmentation, origin coding, rate code mapping, and travel agency commission structures.
Assist the Director of Revenue Management in setting up new promotions, rate plans, and packages across all distribution platforms.
4. Reporting & Communication
Compile daily pickup reports, pace updates, denial/cancellation logs, and call conversion stats for the Director of Revenue Management.
Active participation in weekly revenue strategy meetings, providing operational feedback on booking pace, market trends, and lead times.
Experience & Knowledge
Opera Cloud Experience is essential
Education: Diploma or Bachelor’s degree in Hospitality Management, Business, or a related field.
Experience: 3+ years in hotel reservations or front desk, including at least 1–2 years in a supervisory or senior capacity.
Tech Proficiency:
Property Management Systems (e.g., Opera PMS, Cloudbeds, Mews).
Central Reservation Systems (CRS) and Channel Managers (e.g., SiteMinder, RateGain).
OTA Extranets (Expedia Partner Central, Booking.com Partner Hub) and GDS processes.
Intermediate-to-advanced Microsoft Excel / Google Sheets for reporting