Ocean Export Agent

Job Description

Ensure timely and accurate movement of freight and information, while providing exceptional customer service.  

• Receive and review export documentation from customers, suppliers, and overseas agents, ensuring all information is complete and accurate prior to shipment processing.

• Prepare export shipments by creating shipping instructions, booking cargo with carriers, and ensuring all documentation complies with customer and international shipping requirements.

• Route shipments by selecting appropriate carriers, vessels, and transit options to achieve the most efficient and cost-effective delivery solutions.

• Manage freight receipt by coordinating the collection and receipt of cargo, liaising with warehouses, hauliers, and customers to ensure cargo is available for shipment as scheduled.

• Process shipments by generating export documentation, customs declarations, bills of lading, and other required paperwork while maintaining compliance with company procedures and regulatory requirements.

• Monitor shipments throughout the transportation process, proactively tracking progress, resolving any issues or delays, and providing regular updates to customers, carriers, and overseas offices.

Qualifications

• Experience within ocean export operations or freight forwarding desirable.
• Understanding of export documentation and shipping processes.
• Strong customer service and communication skills.
• Good computer skills (Microsoft Office, particularly Excel and Outlook).
• Strong organisational skills with excellent attention to detail.
• Ability to prioritise workload and work to tight deadlines.

Additional Information

• 23 Days holiday
• Private Medical Insurance
• Dental and Optical cover
• Employee Stock Purchase Plan 
• Training and Personnel Development Program
• EAP

Successful Candidate must be eligible to work within the UK