Operations Associate - Medical ICU

Operations Associate – Medical ICU 

Operations Associate in Springfield, MA | Baystate Health Careers 

Department: Medical ICU 

Location: Baystate Medical Center, Springfield Massachusetts 

Job Type: Full-Time 

Shift: Nights 

Make an Impact with Baystate Health 

Baystate Health is seeking an Operations Associate (OA) to join our Medical ICU team at Baystate Medical Center in Springfield, Massachusetts. Our Medical ICU team provides care to a diverse adult patient population, working closely with physicians, nurses, and interdisciplinary teams to deliver safe, compassionate, high-quality care. 

Operations Associate Responsibilities Include: 

• Bed Management & Patient Flow: Coordinates admissions, discharges, transfers, bed assignments, patient transport, and discharge readiness; monitors bed status and supports efficient patient throughput.
• Clinical & Team Communication: Serves as a central communication resource for nurses, physicians, case managers, ancillary departments, patients/families, and hospital teams; provides shift handoffs and facilitates timely follow-up.
• Administrative & Computer Duties: Accurately uses hospital systems and maintains patient records, logs, forms, charts, and discharge/transfer documentation.
• Unit Support & Staffing: Assists with staffing assignments, scheduling, coverage, unit projects, and supports Hospitalists and teaching teams with daily operational needs.
• Supplies & Unit Operations: Maintains inventories, orders and charges supplies, restocks unit materials, and ensures required logs and resources are up to date.
• Patient & Emergency Support: Greets new patients/families, assists with inquiries, and initiates emergency procedures and mobilizes appropriate support when needed.

Schedule Details 

• Job Type: Full-Time, 36 hours per week 

• Shift: Nights, 7:00 PM–7:30 AM 

• Schedule: 12-hour shifts 

• Weekend Requirement: Every other Friday and Saturday Night

• Holiday Requirements: Every other Holiday 

Benefits That Support You 

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization. 

Depending on eligibility, benefits may include: 

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans. 

• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities. 

• Career Growth: Clinical advancement, leadership development, and internal career opportunities. 

• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts. 

• Retirement: Retirement savings and employer match. 

• Paid Time Off: Generous PTO for eligible employees. 

About Baystate Health 

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice. 

Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve. 

Start Your Career at Baystate Health 

You Belong at Baystate. 

Education:

Associates Degree, GED or HiSET (Required)

Certifications:

Basic Cardiac Life Support - American Heart AssociationAmerican Heart AssociationAmerican Heart Association

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$17.01 - $20.80 - $25.87

Equal Employment Opportunity Employer