Lead Cashier - Parking, Evenings

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

40 hr evenings

• Responsible for providing customer service while completing ticket and monetary transactions related to parking by providing safe, efficient, and appropriate access to and egress from parking ramps.

• Collects tickets, validates and accepts cash for parking fees.

• -Operates cash register.

• -Balances revenue to cashier reports and reports any discrepancies (lost tickets, gate malfunctions, cash shortages, etc.).

• -Monitors cars parking in the lot.

• -Reports incidents of vandalism or other disturbances to the Police Department.

• -Assists motorists with disabled vehicles.

• Reconciles daily cash transaction of Parking Services Assistant, and interprets parking policy for patients/visitors and employees.
• The lead cashier will function as the Supervisor in absence of the Supervisor. Takes lead role in responding to customer complaints, questions, cash discrepancies, emergencies, or major occurrences requiring department intervention.
• Assists in activities related to the operation of all parking garages and lots. PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position.
• These items should be evaluated throughout the year and included in the written annual evaluation.
• Must be able to perform all Parking Service Assistant functions.
• Monitors cash flow and collects revenue deposits from Parking Service Assistants and lot attendants.
• Periodically, as cash in Parking Service Assistants drawer exceeds $700.00, takes their drops, verifies the drop and rectifies any discrepancies and places drop in the drop safe.
• Enters the drop in shift report spreadsheet and completes drop sheet.
• Prepares and audits revenue deposits to be delivered to central cashiers’ office. Resolves discrepancies.
• Any discrepancies that are unresolved are reported immediately to the Supervisor.
• Responsible for transfer of cash deposits from garage safe to the armed escort when necessary.
• At the end of the shift, cashes out and reviews transactions and documentation prior to releasing the Parking Service Assistants.
• Completes shift report, verifies deposit against shift report, prepares shift deposit, completes deposit slips and other related documents and rectifies deposit and shift report with Supervisor.
• Trains, develops, and supervises employees. Assists in preparations and presentation of performance appraisals for reporting employees.
• Recommends staffing changes; resolves shift staffing problems maintains personnel documentation.
• Communicates reviews and monitors procedural changes to staff assigned to shift. Interprets parking policies and procedures for employees/customers and department personnel.
• Communicates changes in policy as needed.
• Diplomatically resolves customer issues, if unable to resolve issues Parking Supervisor should be contacted to assist with resolution.
• Assists customers in automobile jump starts and locating their vehicles. Monitors all parking equipment and computerized equipment for proper and maximum functionality, places service calls when the need arises.
• Recommends needed preventative maintenance programs for garages and lots to Supervisor for appropriate action.
• Conducts frequent tours of physical lots and garages to monitor cleanliness, hazardous conditions, utilization, and traffic flow.
• Lead Cashier will work with Police & Security on any incidents involving parking, garages or lots.
• Lead Cashier will assist supervisor with Special Event parking and planning.
• Participates in departmental emergency procedures to include but not limited to; Fire, Code Disaster HAZMAT, Code Pink, medical and weather emergencies.
• Relieves cashiers for breaks and lunch or other periods of absence. Performs other duties as required or assigned.

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
Customer Service Experience 1-2 years required and Money Management Experience 1-2 years required

Knowledge, Skills and Abilities
- Familiar with money management processes.
- Good communication and interpersonal skills.
- Excellent customer service skills.
- Basic math skills.
- Ability to exert light physical effort in sedentary to light work, typically involving lifting, carrying, pushing and pulling.
- Repetitive standing and sitting in a cashier's booth for 8 hours and extended periods of time.

Onsite55 Fruit Street40RegularEvening (United States of America)

Pay Range

$27.95 - $40.70/Hourly

Grade

6At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework