Sutherland

Global BPO providing customer lifecycle management

Quality Analyst - Travel industry

Business OperationsConfirmed live in the last 24 hours

Full-timeBogotá, Bogota, ColombiaNo salary listedRemote

About the Job

Requirements

A bachelor's degree.
Experience with process documentation.
Ability to work in Microsoft Office.
Advanced-level knowledge of Excel.
Ability to work in a fast-paced environment.
Ability to develop trust and professional rapport with employees and team members and work collaboratively.
Strong analytical skills, including interpreting data, identifying trends, and suggesting improvements.
Strong verbal and written communication skills, with the ability to communicate clearly, constructively, and professionally.

Responsibilities

Define Sutherland’s reputation by overseeing and managing performance and service quality to guarantee customer satisfaction.
Establish and maintain communication with clients and/or team members, understand needs, resolve issues, and meet expectations.
Relay important information through timely and accurate reports.
Produce effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Job Description

Our Quality Analyst get to: Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations Keep management updated: Relay important information in the form of timely and accurate reports Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations

Come

Qualifications

Our most successful candidates will: - Bachelor’s degree - Experience with process documentation - Be able to work in MS Office - Have advanced-level knowledge of Excel - Be able to work in a fast-paced environment - Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player - Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements - Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Excel

Additional Information

All your information will be kept confidential according to EEO guidelines.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size: 10,001+
Company stage: Private
Total funding: $30M
Headquarters: Town of Perinton, New York
Founded: 1986

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