Technical Account Manager
Amazon
Technical Account Manager
Amazon
Sells products online and rents cloud computing
Join AWS as we invest NZ$7.5 billion in New Zealand over the next 15 years. We're looking for a Technical Account Manager to join our Enterprise Support team and work directly with New Zealand's most ambitious Independent Software Vendors (ISVs) as they build, scale and innovate on AWS.
As a TAM in our ISV segment, you'll be the trusted technical consultant for software companies that are shaping industries across New Zealand and beyond. You'll help ISV customers architect for scale, optimise their cloud operations and accelerate their product roadmaps on AWS. Your day will involve conducting application reviews, leading operational readiness assessments, driving adoption of AWS services that unlock new capabilities and presenting insights at business reviews that influence customer strategy.
This isn't a reactive support role. It's a consulting role where you earn trust through deep technical expertise and deliver measurable impact. You'll work across the full customer lifecycle, from onboarding and migration through to optimisation and innovation, solving complex technical challenges alongside some of the sharpest engineering teams in the country.
You'll be part of a growing Enterprise Support team in New Zealand, backed by the depth of AWS's global technical community. You'll develop your skills across cloud architecture, security, cost optimisation and operational excellence while contributing to Technical Field Communities and earning AWS certifications.
If you want to work at the intersection of cloud technology and software innovation, and you're ready to have a direct impact on how New Zealand's ISVs build and grow, we'd love to hear from you.
Key job responsibilities
- Serve as the primary technical advisor to ISV customers, helping them architect, optimise and scale their software products on AWS
- Conduct Operational Reviews, operational readiness assessments and architecture deep-dives tailored to SaaS and multi-tenant workloads
- Drive operational excellence across customer environments by identifying risks, reducing cost and improving reliability before issues impact production
- Lead technical discussions on incident management, trade-offs and risk mitigation, translating complex scenarios into clear recommendations for both engineering teams and senior leadership
- Proactively identify opportunities to accelerate customer outcomes through AWS service adoption, cost optimisation and architectural improvements
- Deliver business reviews that provide actionable insights, track progress against customer goals and strengthen the strategic relationship
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services and Account Managers to deliver coordinated support across the customer lifecycle
- Enable customer teams through targeted workshops, hands-on labs and technical enablement sessions that build lasting cloud capability
- Lead service event reviews and pre-launch planning to ensure customers are prepared for critical launches and operational milestones
- Engage with stakeholders across all levels, from platform engineers to CTOs, earning trust through technical depth and consistent delivery
A day in the life
No two days are the same, but here's what a typical day might look like.
Your morning starts by reviewing operational dashboards and findings across your customer portfolio, identifying any emerging risks before they become incidents. You notice one customer's database latency has been trending upward and flag it for a deeper review later in the week.
Mid-morning, you lead an Well-Architected Review with a SaaS customer who is preparing to expand into a new market. You work through their multi-tenant architecture, identify areas where they can improve resilience and reduce cost, and leave them with a prioritised set of recommendations they can action immediately.
Over lunch, you join a cross-functional call with the account team to plan an upcoming business review for one of your largest ISV customers. You pull together operational insights, service adoption trends and risk reduction metrics to ensure the review delivers real strategic value.
In the afternoon, you run a hands-on workshop with a customer's engineering team on observability best practices, helping them instrument their platform so they can detect and resolve issues faster. This is the kind of enablement that builds lasting capability and earns trust.
Later, you spend time preparing a pre-launch review for a customer about to release a major product update. You assess their architecture for readiness, review their scaling strategy and ensure their operational runbooks are solid before go-live.
Between meetings, you're contributing to your Technical Field Community, reviewing a SpecReq from a colleague and catching up with your ESM on a customer risk you've been tracking. Every day is a mix of deep technical work, strategic thinking and relationship building.
About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- Hands on experience working with AI
- Professional experience with AWS and/or other cloud offerings such as Azure, Google Cloud Platform, etc.
- Experience with presentations and speaking with executives, IT, management, and developers
- Experience working within software development or Internet-related industries
- Experience migrating, transforming or modernising legacy customer solutions to/in the cloud
- Experience working with AWS technologies from a DevOps perspective, including understanding of best practices, tools, CI/CD, etc.
- Able to present to technical and business audiences (training, workshops, publications)
- Familiarity with ISV customer drivers like Cost to Serve, Customer Aquisition Cost, TAS/TAM, etc.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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