Cone Health

Not-for-profit healthcare network delivering hospital care

Patient Engagement Agent

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeUnited StatesNo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
One year of experience is required.
The role requires working day shifts with no weekends.

Responsibilities

Answer all inbound and/or place outbound telephone calls as assigned, appropriately direct callers, and ensure all calls are handled efficiently and in a timely manner.
Exhibit the highest level of service to all callers and fellow staff.
Identify and initiate necessary referrals for specialist appointments, procedures, and tests.
Contact patients by phone to remind them of upcoming appointments, relay instructions, and ask follow-up care questions as needed.
Cancel and reschedule appointments as needed.
Open, sort, and distribute all types of mail and correspondence as necessary and assigned.
Organize, expedite, and follow up on paperwork related to patient care.
Schedule various types of appointments for providers and communicate necessary instructions to patients.
Take requests for refills, laboratory work, and test results when required.
Assist with patient callbacks as appropriate.
Handle first-call resolution for practices assigned to the call center.
Schedule emergency and non-emergency protocols for the various departments served and manage community calls for health-system inquiries.
Pre-register patients for procedures, verify insurance, and assist with making referrals.
Perform other duties as assigned.

Administrative Support

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

The Patient Engagement Agent assists with handling all first call resolution for practices assigned to the call center. Working under minimal supervision, this role is responsible for scheduling emergency and non-emergency protocols of the various departments served, as well as managing community calls for any inquiry to the health system. For procedures, this position may pre-register the patient, verifying insurance, and assist with making referrals.
Essential Job Function

Answers all inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner.
Consistently exhibits the highest level of service to all callers and fellow staff.
Assists with identifying and initiating necessary referrals for specialist appointments, procedures and tests.
Contacts patients by phone to remind them of upcoming appointments, relay instructions and/or to ask follow-up care questions as needed.
Cancels and reschedules appointments as needed.
Opens, sorts and distributes all types of mail and correspondence as is necessary and assigned.
Organizes, expedites and follows-up on any paperwork related to patient care.
Schedules various types of appointments for providers and communicates any necessary instructions to the patient.
Takes requests for refills, labs and test results, if required.
Assists with patient call backs as is appropriate.
Performs other duties as assigned.

Education

Required: High School Diploma or equivalent

Experience

Required: 1 year

Licensure/Certification/Listing

Work Shift :

Days/No Weekends (United States of America)

On Call Required

FTE:

Job Type:

Full Time (40 Hours/Week)

About the Company

Cone Health

Not-for-profit healthcare network delivering hospital care

Cone Health is a not-for-profit healthcare network that serves communities in Alamance, Forsyth, Guilford, Randolph, Rockingham, and surrounding counties by operating hospitals, primary and specialty care clinics, and centers for heart and vascular care, cancer treatment, women’s and children’s health, and advanced imaging. Its services are delivered through a system of hospitals, clinics, and the Cone Health Medical Group and Triad HealthCare Network, with revenue coming from patient services, insurance reimbursements, and government programs. The network differentiates itself by emphasizing community care and serving underserved populations, supported by a large staff, physician partners, and volunteers, and it holds recognized workplace culture awards. The goal is to provide high-quality, accessible healthcare and improve health outcomes across its diverse service areas.

Company size: 5,001-10,000
Company stage: Seed
Total funding: $100K
Headquarters: Greensboro, NC
Founded: 1953

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