Customer Experience Analyst Intern

Company :

United Concordia Dental

Job Description : 

Applicants must be authorized to work in the U.S. independently. At this time, we do not offer visa sponsorship for this role.

The Summer 2027 Customer Experience Analyst Graduate Internship provides graduate students with an opportunity to gain hands-on experience supporting customer experience strategy, digital experience optimization, journey analytics, and experience design initiatives within a healthcare organization. This internship is designed to develop the next generation of customer experience, analytics, and digital strategy professionals through direct exposure to customer journey evaluation, voice-of-customer insights, user experience research, and data-driven decision-making.

As a member of the Customer Experience team, the intern will collaborate with business leaders, digital experience professionals, marketing teams, product owners, and analytics partners to help analyze customer interactions and identify opportunities to create more seamless, personalized, and frictionless experiences across customer touchpoints. Participants will gain exposure to the intersection of customer experience, digital engagement, artificial intelligence, analytics, and experience design while contributing to initiatives that improve satisfaction, engagement, and business outcomes.

The program provides hands-on training and exposure to a variety of career opportunities within Customer Experience, User Experience (UX), Digital Strategy, Product Management, Marketing Analytics, Customer Insights, and Business Strategy. Interns will leverage customer feedback, behavioral analytics, digital engagement data, and AI-driven recommendations to help enhance customer and member experiences and support organizational growth objectives.

Typical responsibilities include analyzing voice-of-customer data, evaluating customer journeys, conducting website and digital experience assessments, reviewing Adobe Analytics insights, supporting process improvement initiatives, developing journey maps and experience recommendations, assisting with content and SEO optimization efforts, and preparing presentations and reports for stakeholders. Through mentorship, project-based learning, and cross-functional collaboration, participants will strengthen their analytical, communication, research, and customer experience capabilities while gaining valuable experience in human-centered design and digital transformation.

SUMMARY OF JOB RESPONSIBILITIES 

This job has the goal of providing the opportunity to acquire practical experience through direct exposure to the related business line(s) and to develop the next generation of diverse business professionals.  To that end, the program will provide hands-on training and experience in the business line, expose the various career opportunities in the business line and related areas, and prepare participants for positions in the business.

REQUIRED QUALIFICATIONS 

• Bachelor’s degree.
• Pursuance of a graduate degree full or part-time in an accredited college or university. 

PREFERRED QUALIFICATIONS 

• Pursuing a Master's degree in Business Analytics, Marketing, Customer Experience Management, Human-Centered Design, User Experience (UX), Digital Marketing, Product Management, Healthcare Administration, or a related field.
• Experience with Voice of Customer (VOC) analytics, customer journey mapping, customer experience measurement, or digital experience analysis.

ESSENTIAL JOB FUNCTIONS 
1. Communicate effectively. This position displays effective communication skills while interacting directly with colleagues, clientele, and/or other internal or external constituencies in the planning of assignments and the resolution of day-to-day operational problems. 

2. Under supervision, provide professional services as appropriate to the day-to-day operating objectives of the area.  Receives guidance, training, and mentoring from senior personnel in planning and carrying out activities and assignments.

3. Undertake and/or participate in projects and programs designed to develop professional skills and expertise appropriate to the needs of the organization. 

4. Participate in the planning and implementation of unit projects and initiatives within area of expertise and ability. 

5. As specifically requested by management, conducts research and reporting inclusive of recommendations or alternative proposals for action. 

6. Undertake related studies or enrichment programs as appropriate to the specific objectives of the operating unit. 

7. Perform miscellaneous job-related duties as assigned. 

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. 

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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