Front Desk Agent

Soho House & Co. – Barcelona 

The place… 

Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant.

As a receptionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time.
You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion. 

Main Duties

• Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly.
• Answer high volume of calls for hotel, restaurant, general enquiries, messages for members, reservations.
• Well- versed on standard operating procedures, menus, amenities and pricing.
• Learn about all the different sites and how much Soho House has to offer.
• Maintain a clean, sanitary and safe environment: reception area, desk, cloakroom. 
• Manage guest lists, bookings on the floor level, club, roof, pool. 
• Support, direct, solve problem in real- time to ensure any guest related concerns are addressed straight away.
• Assist guests by checking/ retrieving their coats and/ or items they left.
• Build a positive relationships with members and guest.
• Communicate and red flag any feedback to the management team.
• Influence a fun and positive atmosphere by being approachable and professional. 
• Welcome new hire and train everyone to the Soho House standards ie: Steps of service, Soho House knowledge.

Requirements

• A successful Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
• Strong attention to details
• Excellent customer service
• Fluent in English and Spanish
• Organised and reliable Ability to handle feedback to achieve member satisfaction
• Ability to multitask and work in a fast-paced environment
• Ability to understand and follow written and verbal instructions
• Excellent interpersonal, communication and problem solving skills. 

What we are offering?

• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Team Room Rates; Any Bedroom, Any House, $100 a night
• Birthday Day Off
• Discount on Cowshed products and Soho Home (up to 50%)
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more