Wanstor

Managed IT services with AI security

Account Manager - Managed/Professional Services

Account ManagementUpdated on Nov 13

Full-timeLondon, UKNo salary listedHybrid

About the Job

Requirements

Proven experience in an Account Executive or Account Manager role within a managed service provider or IT services environment.
Strong commercial awareness and experience growing and retaining customer accounts.
A solid understanding of core IT services such as managed services, cloud, security, and modern workplace.
Ability to hold credible conversations with technical stakeholders, even without hands-on technical expertise.
Confidence leading customer conversations, including commercial and strategic discussions.
Strong communication and stakeholder management skills.

Responsibilities

Own and develop a portfolio of customer accounts, with accountability for revenue growth and retention.
Build strong, trusted relationships with key stakeholders across accounts.
Identify and drive upsell and cross-sell opportunities across managed services, projects, and solutions.
Lead regular account reviews, aligning services to customer goals and future plans.
Work closely with internal delivery and technical teams to ensure a high-quality customer experience.
Manage commercial conversations, including renewals, pricing, and contract discussions.
Proactively identify risks within accounts and take action to protect revenue and relationships.

We’re looking for an Account Manager to take ownership of a portfolio of customers, building strong relationships, driving growth and helping clients get maximum value from everything Wanstor has to offer.

You’ll work closely with customers to understand their priorities, challenges and ambitions, connecting them with solutions across cloud, cyber security, managed services, networking, modern workplace and our growing AI capabilities.

Acting as a trusted advisor, you’ll bring new ideas to customers, identify opportunities to expand and develop accounts, and help organisations understand how emerging technologies — particularly AI and automation — can transform the way they work.

It’s a consultative, commercially focused role where customer success and growth go hand in hand. You’ll have the opportunity to build genuinely strategic relationships, shape technology roadmaps and grow your accounts by delivering real value.

Own and develop a portfolio of customer accounts, with accountability for revenue growth and retention
Build strong, trusted relationships with key stakeholders across your accounts
Identify and drive upsell and cross-sell opportunities across managed services, projects, and solutions
Lead regular account reviews, aligning Wanstor’s services to customer goals and future plans
Work closely with internal delivery and technical teams to ensure a high-quality customer experience
Manage commercial conversations including renewals, pricing, and contract discussions
Proactively spot risks within accounts and take action to protect revenue and relationships

Proven experience in an Account Executive/Manager role within an MSP or IT services environment
Strong commercial awareness with experience growing and retaining customer accounts
A solid understanding of core IT services such as managed services, cloud, security, and modern workplace
Ability to hold credible conversations with technical stakeholders, even if you are not hands-on
Confidence in leading customer conversations, including commercial and strategic discussions
Strong communication and stakeholder management skills
A proactive, ownership-driven mindset

About the Company

Wanstor

Managed IT services with AI security

Wanstor is a UK managed IT services provider that helps organisations get more from technology. As part of Previder, Wanstor combines local expertise with European scale to deliver managed IT, cloud, cybersecurity, AI, infrastructure, data centre and voice solutions. The approach rests on three pillars: Experience First (proactive, seamless IT that keeps people productive), AI Fluent (assisting organisations to adopt AI and turn tools like Microsoft Copilot into business value), and Secure by Default (security and resilience built into everything). Their services aim to boost productivity, resilience, agility and innovation by simplifying complexity and focusing technology on outcomes. Founded in 2002, with offices in London and engineers nationwide.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: 2002

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