What you will be doing:

• Answering incoming calls and dealing with customer and business enquiries.
• Accurate maintenance of the current CRM database Salesforce
• Support the Sales Team in the resolution any queries or issues arising through Salesforce, via our Salesforce Issue Ticketing System
• Monitoring of the shared Business Support inbox in Outlook & Gmail
• Maintaining licences in the Partner Portal (customer cloud-based admin system)
• Ensuring the quality of customer service delivery as it relates to the
• Business administration, in line with company policies and supporting the retention of revenue.
• Collaborating with our colleagues around the world to ensure processes are maintained and issues are resolved efficiently for our customers
• Liaising with account managers to ensure all administration processes are understood and applied.
• Assisting in the development, production and accuracy of reports from
• Saleforce to ensure the efficient running of the business
• Strong verbal and written communication skills to audiences on diverse spectrums of system & tools knowledge.

What you will bring:

• Ability to use own initiative with a can-do attitude
• 3 Years+ experience in administering Salesforce for organizations with operations across multiple geographies.
• Knowledge of financial/accounting data, reporting and processes.
• Efficient administration skills and good attention to detail
• The ability to build customer/internal team relationships
• Тhe ability to learn quickly due to changes within the role, i.e.: System Changes
• The ability to manage and prioritize customer queries
• To be willing to listen to and support colleagues – a good team player