IT Service Desk Engineer 3 - Proton Center
About the job
- A high school diploma or equivalency and a minimum of 3 years of desktop support or service desk support experience are required.
- Expertise in troubleshooting and diagnosing hardware and software issues is required.
- Advanced or expert knowledge and experience supporting Windows operating systems in an enterprise domain environment, including installation, troubleshooting, and configuration, is required.
- Ability to independently troubleshoot complex technical issues, identify likely root causes, and determine appropriate escalation paths is required.
- In-depth knowledge of Microsoft Office 365 applications is required.
- Expert knowledge of Active Directory and security groups is required.
- Working knowledge of enterprise networking concepts and protocols, including TCP/IP, DNS, DHCP, VPN, and wired and wireless connectivity, is required.
- Experience with server build, deployment, and support is required.
- Experience supporting Citrix, VMware Horizon, or other virtual desktop environments is required.
- Experience supporting healthcare, clinical, or other highly regulated environments is required.
- Strong knowledge of peripheral and accessory or adapter hardware is required.
- A strong customer-service orientation and professionalism are required.
- Excellent verbal and written communication skills are required.
- Adaptability in a changing IT environment is required.
- Demonstrated ability to learn and apply new technologies and technical concepts is required.
- Provide advanced troubleshooting and resolution for hardware, software, authentication, connectivity, peripheral, and application issues.
- Answer incoming calls and walk-up requests for technical support.
- Record incidents and requests in the ticketing system, capturing request details, assessing impact and priority, and documenting resolutions.
- Independently manage and resolve tickets in the queue within established service expectations.
- Manage user account access through Active Directory and Duo, including onboarding and offboarding and departmental technology changes.
- Prioritize incidents according to operational and patient-care impact and communicate clearly with users and technical teams throughout resolution.
- Perform initial troubleshooting of infrastructure, network, security, and application issues and coordinate escalation to appropriate technical teams when necessary.
- Publish and maintain documentation in the team knowledge base.
- Use good judgment in challenging situations and follow established escalation paths.
- Participate in IT projects and initiatives.
- Provide professional customer service.
- Collaborate with team members to identify and work toward solutions.
- Manage multiple tasks and competing priorities, including time management.
- Work occasional weekends.
- Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft, or equivalent are preferred.
About the company
Fred Hutchinson Cancer Center is a nonprofit cancer treatment and research institute serving the Pacific Northwest and beyond. It provides a full range of cancer care, including treatments that may not be available elsewhere, and offers patients the chance to participate in clinical trials. The center accomplishes its work through a combination of patient care, research grants, and fundraising, and collaborates with UW Medicine and other regional providers to extend its reach. Internationally, it operates facilities in Uganda and South Africa to advance research and collaboration. The organization’s revenue comes from patient services, grants, and fundraising events. Its central goal is to eliminate cancer and related diseases by improving treatments and ultimately finding a cure.
Company Size
1,001-5,000
Company Stage
Grant
Total Funding
$300K
Headquarters
Seattle, Washington
Founded
1975
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Simplify's Take
What believers are saying
- PCORI awarded Fred Hutch $15 million in September 2026 for AML trials.
- Fred Hutch launched eight CAIA pilot projects by March 2026 using de-identified clinical data.
- Obliteride 2026 drew 6,400 participants, strengthening unrestricted community fundraising.
What critics are saying
- At least seven data-breach class actions followed the November 2025 cyberattack.
- The APP union election ended 54-54 on July 9, 2026, prolonging labor tension.
- Dana-Farber, MSK, and Johns Hopkins can outcompete Fred Hutch for elite oncology talent.
What makes Fred Hutchinson Cancer Center unique
- Fred Hutch leads the Cancer AI Alliance across four top cancer centers in 2026.
- Its Seattle consortium with UW and Seattle Children's spans 600-plus faculty across disciplines.
- Fred Hutch combines patient care, trials, and global research in Uganda and South Africa.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Paid Vacation
Paid Sick Leave
Paid Holidays
Paid Parental Leave
Sabbatical Leave
Tuition Reimbursement
Company News
The Allen Institute, University of Washington, and Fred Hutch Cancer Center have launched AI BioDesign, a collaborative accelerator combining artificial intelligence with experimental biology to explore biological design space. The initiative aims to generate open models, datasets, and tools for creating biological solutions in healthcare, environmental challenges, and advanced technologies. AI BioDesign will operate through a continuous learning platform where AI models propose biological designs, scientists test them at scale, and results feed back into the models. The accelerator focuses on building modular models from tractable biological problems and conducting multiplex experiments. All models, datasets, assays, and benchmarks will be openly shared. The collaboration leverages Seattle's scientific ecosystem, combining the Allen Institute's open-science platforms, UW's synthetic biology expertise, and Fred Hutch's cellular systems knowledge. The project is supported by Fund for Science and Technology, a foundation in the Paul G. Allen philanthropic ecosystem.
Company’s Engenious™ Vectors Delivered without Stem Cell Collection or Myeloablative Conditioning in Outpatient and Low-resource Settings, Enabling Access Worldwide
Tech Moves covers notable hires, promotions and personnel changes in the Pacific NW tech community. Submissions: [email protected] Arora. (Smartsheet Photo)— Pratima Arora has been named chief product officer at Smartsheet, a new senior executive role at the Bellevue, Wash.-based enterprise software giant.A longtime product and technology leader, Arora will be responsible for Smartsheet’s product management, product marketing, user experience, pricing and packaging, and digital and product partnerships.She previously held senior leadership roles at Atlassian and Salesforce, and was most recently the chief product and technology officer at Chainalysis.“After a fantastic 4-month break to recharge, spend quality time with family, and dive deep into the world of GenAI, I’m energized and ready for what’s next,” Arora said on LinkedIn. “There’s no better place than Smartsheet to begin this new chapter. With a strong foundation, a passionate customer base, and a unique opportunity to reimagine collaborative work through AI, the road ahead is full of possibility.”Smartsheet also announced that Nick Dunn, an eight-year veteran of the company, is now general counsel, responsible for leading the company’s legal, privacy, and risk functions, including corporate governance initiatives.Launched in 2005, Smartsheet makes cloud-based enterprise work management technologies for managing and tracking projects, collaborating, storing data, and automating and assigning tasks, among other capabilities. It serves 85% of the Fortune 500 as customers
Google Cloud to provide advanced and secure technology, while Ai2 to lead AI training and development for AI cancer modelsSEATTLE and SUNNYVALE, Calif., April 4, 2025 /PRNewswire/ -- Today, Google Cloud and Ai2 announced they have partnered with the Cancer AI Alliance (CAIA), a pioneering consortium uniting leading cancer research institutions and technology companies to harness artificial intelligence (AI) in the fight against cancer. Google Cloud and Ai2 are each giving $10 million to the initiative and providing access to technology solutions that will help speed scientific discovery. Google Cloud will power planet-scale AI infrastructure and data analytics tools, while Ai2 will provide critical expertise in training large-scale models focusing on cancer research
Inside the Allen Institute for AI in Seattle. (GeekWire File Photo / Todd Bishop)The Allen Institute for AI (Ai2) is joining a high-profile national effort to accelerate cancer research using artificial intelligence, committing $10 million in researcher time and technical expertise to the Cancer AI Alliance, a consortium led by the Fred Hutch Cancer Center.Google Cloud is also committing $10 million in resources to the effort, planning to provide computing infrastructure and tools to help process large volumes of cancer data. They say the goal is to create a novel AI infrastructure that supports the training and deployment of AI models across institutions while maintaining data security and privacy standards for patients.The Cancer AI Alliance was announced in October 2024 as a joint effort among four major cancer centers: Fred Hutch, Dana-Farber, Memorial Sloan Kettering, and Johns Hopkins. Backed by more than $40 million in initial support from AWS, Microsoft, NVIDIA, Deloitte, and Slalom, the project aims to use artificial intelligence to analyze large volumes of cancer data across institutions. Seattle-based Fred Hutch is serving as the lead coordinating center.Ai2 CEO Ali Farhadi in his Seattle office. (GeekWire File Photo / Todd Bishop)In a previous interview with GeekWire, Ai2 CEO Ali Farhadi said the Cancer AI Alliance represents the kind of real-world challenge that needs customized, domain-specific AI models. The Seattle-based AI institute focuses on open-source artificial intelligence technologies.Farhadi said Ai2’s role in the Cancer AI Alliance reflects Ai2’s goal to apply cutting-edge research where it can have the most tangible impact on the world.“Any step in the right direction in that space is going to be a risk worth taking, and that’s the kind of impact that we’re after,” Farhadi said, explaining Ai2’s ambitions for 2025 on the GeekWire Podcast. “If you’re actually trying to solve a real problem, there is no turnkey solution.”The Cancer AI Alliance has said it expects initial research results by the end of 2025