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Wells Fargo

Nationwide banking and financial services

Lead Technology Business Services Consultant

Program ManagementPosted on Nov 12
Full-timeCharlotte, NC, USANo salary listed

About the Job

Requirements

  • At least 5 years of information technology experience supporting business services, or equivalent demonstrated through work experience, training, military experience, or education.
  • At least 5 years of experience in business execution, business services, strategy, portfolio management, technology management, or a related function bridging technology execution and business leadership.
  • A bachelor's degree or equivalent experience is required.
  • The position requires the ability to work in an office.
  • Proficiency with Jira, Confluence, Power BI, and Microsoft 365, or comparable portfolio, analytics, and collaboration tools.

Responsibilities

  • Lead the portfolio operating model across Enterprise Functions Technology and adjacent business and technology portfolios, translating strategy into objectives and key results, governance routines, decision rights, and execution guardrails.
  • Lead planning and execution for complex, high-profile technology products, services, and initiatives spanning multiple organizations and lines of business.
  • Establish demand and intake management, ensuring proposed investments define the problem, intended outcomes, executive sponsorship, strategic alignment, expected value, estimated cost and capacity, dependencies, and key risks before investment decisions.
  • Drive portfolio prioritization and inform investment decisions through intake councils, quarterly business reviews, and other governance forums, balancing business value, strategic alignment, capacity, cost, risk, dependencies, and execution readiness.
  • Develop multi-horizon roadmaps and integrated capacity plans aligning funding, workforce, vendors, technology dependencies, risk appetite, and delivery commitments.
  • Create scenario analyses and investment trade-off recommendations that help leaders assess the implications of accelerating, delaying, funding, resizing, sequencing, or stopping work.
  • Identify opportunities to simplify, consolidate, stop, or redirect investment where initiatives are duplicative, underperforming, no longer strategically aligned, or unlikely to deliver sufficient value.
  • Standardize portfolio management and execution practices from intake and prioritization through implementation, adoption, stabilization, value realization, and continuous improvement.
  • Monitor portfolio health across schedule, scope, cost, capacity, benefits, risk, quality, adoption, and strategic alignment; identify emerging issues and provide actionable recommendations to senior leaders.
  • Establish value-realization practices that connect investment decisions and delivery milestones to measurable business, technology, risk, productivity, financial, and customer outcomes.
  • Establish post-implementation value reviews to compare actual outcomes against approved business cases, expected benefits, cost, adoption, and performance expectations; identify gaps and recommend corrective action, additional investment, consolidation, or termination when expected value is not realized.
  • Manage cross-portfolio dependencies, pipeline capacity, sequencing, and resource constraints; identify systemic blockers and escalate issues requiring leadership intervention.
  • Partner across Technology, Business, Finance, Operations, Risk, Human Resources, Enterprise Architecture, and other functions to resolve complex issues and enable integrated portfolio decisions.
  • Evaluate emerging technologies and capabilities, including artificial intelligence and automation, and assess where adoption can improve productivity, controls, delivery, or business outcomes.
  • Ensure risk, regulatory, operational, architecture, and technology requirements are incorporated into portfolio planning and execution.
  • Coordinate enterprise cutovers, operational readiness, stabilization, and hypercare for complex or high-risk technology implementations.
  • Establish executive governance routines and create decision-quality materials that frame issues, options, trade-offs, financial and operational impacts, risks, recommendations, and required decisions.
  • Establish portfolio data standards, reporting practices, and systems of record to improve data quality, transparency, forecasting, accountability, and executive decision-making.
  • Lead and coach matrixed program managers, business analysts, and vendor partners to strengthen planning, financial discipline, risk management, data storytelling, accountability, and execution rigor.
  • Improve the portfolio operating model by identifying friction, eliminating unnecessary governance, simplifying processes, and improving speed to decision and speed to value.

Desired Qualifications

  • Experience supporting senior Technology or Business executives in Chief of Staff, Strategy, Business Management, Portfolio Management, Operations, Transformation, or Technology Enablement roles.
  • Expertise in strategic planning, portfolio management, financial and workforce planning, operating models, governance, and multi-horizon roadmaps.
  • Ability to translate enterprise strategy into prioritized investments, measurable objectives, execution plans, and business outcomes.
  • Experience leading end-to-end portfolio execution, including demand management, intake, prioritization, capacity planning, dependencies, delivery, adoption, stabilization, and benefits realization.
  • Experience establishing demand management and investment evaluation practices, including business-case quality, portfolio entry criteria, value assessment, and prioritization frameworks.
  • Experience developing business cases, investment scenarios, capacity models, and portfolio trade-off recommendations.
  • Ability to challenge existing investments and recommend acceleration, modification, consolidation, or termination based on performance, strategic alignment, risk, capacity, and value.
  • Experience conducting post-investment and benefits-realization reviews, using actual financial, operational, technology, risk, and adoption results to inform future investment decisions.
  • Analytics and executive decision-support capabilities, including key performance indicator and objectives and key results development, dashboards, forecasting, trend analysis, scenario modeling, and data-backed recommendations.
  • Ability to influence without direct authority and drive outcomes across highly matrixed organizations, partnering with Technology, Finance, Human Resources, Risk, Enterprise Architecture, and business leaders.
  • Success improving operational efficiency, simplifying processes, integrating risk and controls, and establishing sustainable governance.
  • Experience with financial services and large-scale technology organizations.
  • An advanced degree or relevant certifications such as Project Management Professional, Agile/Scrum, or Lean Six Sigma.

About the Company

Wells Fargo

Nationwide banking and financial services

Wells Fargo provides banking, investment, and payment services across the United States. Its products include checking and savings accounts, loans, credit cards, wealth management, and payment solutions that work through branches, online and mobile platforms, and an extensive network of branches and ATMs to move money and manage accounts. The bank leverages a long West-to-Midwest footprint and an integrated suite of banking, investment, and payments, reflecting its evolution from 1852 and the 1998 Norwest merger that adopted the Wells Fargo name. Its goal is to help customers manage money, grow wealth, and pay and transfer funds safely and reliably for individuals, small businesses, and institutions.

Company size
10,001+
Company stage
IPO
Headquarters
San Francisco, CA
Founded
1851

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