Tower Health

Health system operating hospitals and providers

Patient Safety Process Manager

Medical, Clinical & VeterinaryConfirmed live in the last 24 hours

Full-timePottstown, PA, USANo salary listedIn-person

About the Job

Requirements

A four-year bachelor's degree is required, although a combination of relevant education and experience may be considered in lieu of the degree.
Clinical experience is required.
Registered Nurse status is preferred but not required.
Certification as a Certified Professional in Patient Safety (CPPS) is required, with completion permitted within two years of employment.
Analytical skills.
Change management skills.
Collaborative skills.
Computer skills, including use and navigation.
Customer service skills.
Delegation skills.
Attention to detail.
Epic proficiency.
Communication skills.
Interpersonal skills.
General clerical skills.
Reasoning skills.
Leadership skills.
Listening skills.
Medical terminology knowledge.
Proficiency with Microsoft Office applications.
Multitasking ability.
Negotiation skills.
Organizational skills.
Ability to prepare and give presentations.
Problem-solving skills.
Service orientation.
Strategic thinking.

Responsibilities

Support individuals across Tower Health in using RL Solutions to report and investigate events and manage the system across all sites.
Serve as an organizational resource for patient-safety concepts, tools, and methods.
Facilitate and advise on cause analysis methods to identify causes and contributing factors for safety events and near misses.
Facilitate Failure Modes and Effects Analysis and Apparent Cause Analysis teams.
Work with key leaders to ensure corrective actions are addressed and improvement is monitored in response to analysis findings.
Engage with frontline staff and staff responsible for event reporting, and actively use the electronic reporting system.
Advocate for and support improvement efforts, and serve as a resource for clinical regulatory compliance.
Work collaboratively within the Patient Safety and Risk Management structure and with the wider Tower Health community as appropriate.
Maintain knowledge of RL Solutions, MCARE, and reporting expectations for the Department of Health and Pennsylvania Patient Safety Authority.
Assign harm scores and support a process to review and ensure a standard approach to using harm scores across the facility.

Job Summary

The Patient Safety Process Manager (for Pottstown & Phoenixville):

Supports individuals across Tower Health to successfully utilize RL Solutions for reporting, investigating events and managing the system across all sites.
Acts as an organizational resource for patient safety concepts, tools and methods.
Facilitates and advises on Cause Analysis methods to identify causes and contributing factors for safety events and near misses.
Facilitates Failure Modes and Effects Analysis and Apparent Cause Analysis Teams.
Works with key leaders to assure that corrective actions are addressed, and improvement monitored in response to what is learned in the analysis.
Engages with frontline staff, staff responsible for event reporting and is active in the electronic reporting system.
Advocates for/supports improvement efforts and acts as a resource for clinical regulatory compliance.
Performs all the above in collaboration with others in the Patient Safety and Risk Management Structure and others in the TH community as appropriate for the situation. They are knowledgeable about both RL Solutions as well as MCARE and reporting expectations for the DOH and PA Safety Authority.
Assign Harm Scores and support a process to review and ensure a standard approach to the use of Harm Scores across the facility.

BENEFITS

Generous time off, tuition assistance, and comprehensive benefits
Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!

#READ

Qualifications

Education Requirements

4 year Bachelor's Degree - OR - combination of relevant education & experience may be considered in lieu of Bachelor's Degree

Experience

Registered Nurse preferred by not required
Clinical Experience Required

Certification and Licensure

Certified Professional in Patient Safety (CPPS) Required completion within 2 years of employment

Required Skills

Analytical Skills
Change Management
Collaborative Skills
Computer Skills to include use and navigation
Customer Service Skills
Delegation Skills
Detail Oriented
Epic Proficiency
Excellent Communications Skills
Excellent Interpersonal Skills
General Clerical Skills
Good Reasoning Skills
Leadership Skills
Listening Skills
Medical Terminology
Microsoft Office Applications
Multitasking
Negotiation Skills
Organizational Skills
Prepare & Give Presentations
Problem Solving Skills
Service Orientation
Strategic Thinking
Strong Team Player

Overview

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.

Tower Health's Culture of Belonging and Inclusion

At Tower Health, building a culture of belonging is written into our organizational strategic goals. We understand that fulfilling our vision to proactively advance healthier communities requires a workplace culture that fosters inclusion, belonging, and respect; a workforce committed to equitable access to care; and a shared purpose of providing health and healing to all in need. Join us in our mission to deliver an outstanding Tower Experience for all.

Tower. You Belong Here.

About the Company

Tower Health

Health system operating hospitals and providers

Tower Health is a large health system in the Philadelphia region that runs four acute-care hospitals, a rehabilitation center, a health sciences school, and a broad provider network with over 1,100 physicians across 130 locations. It delivers a full range of medical services, from prevention and screenings to advanced surgeries and rehabilitation, supported by more than 10,000 team members and about 1,200 beds. Its approach centers on coordinated care across its hospitals and network to meet patients’ needs in multiple locations. What sets Tower Health apart is its size, breadth, and recognition: its hospitals have earned national awards for advanced care in areas like neurosurgery, stroke, cardiac and vascular surgery, trauma, hematology, and oncology. The company’s goal is to provide high-quality care and improve access for its roughly 2.5 million residents, continually expanding services and education through its hospital network and health science programs.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $142M
Headquarters: West Reading, PA
Founded: 1867

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