Guest Service Representative

Job Description

As the first impression of the St. James Hotel, we are seeking Guest Service Representatives to be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests, answer guest calls, make reservations, process the days room receipts, credit cards and process and complete the setup for the next day’s business.

Essential Duties: 

• Anticipate and respond to guest needs and questions in a friendly and positive manner.
• Process check-ins and check-outs, verify billing, create reservations, answer phone inquiries, and process special requests.
• Drive sales and maximize revenue by up-selling rooms and amenities.
• Knowledge of hotel property, local attractions, and hotel outlets and services hours of operations.
• Monitor room availability, follow restrictions, and all booking policies and procedures.
• Work as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.
• Follow proper selling techniques and ensure strategies are utilized to maximize room revenues.
• Knowledgeable of hotel emergency procedures.
• Verify Room Cards and Balance Room Folio’s.
• Responsible for processing of the Hotel’s Day Closing activities and processes,
• Process and distribution of the Daily Report.
• Provide Security walk-through’s along with locking and unlocking of the outside doors.
• Processing of Gift Cards and mailing out to guests as needed.
• Compiles records and reports.

Qualifications

One-year Hospitality certificate from college or technical school and three to six months related experience/training; or equivalent hospitality or customer service experience. A minimum of 1-2 years of hotel front desk experience. Experience with a Property Management System.

Ability to work a flexible schedule including mid-day and evening shifts required, including holidays and weekends; Ability to add, subtract, multiply and divide; Basic Microsoft Office Suite experience; Strong verbal and interpersonal skills; Work well both independently and as part of a team; Strong attention to detail; Commitment to exceptional guest service; Ability to maintain a positive, friendly and professional demeanor when handling all situations; Comfortable working in a fast-paced environment and possess strong multi-tasking abilities; Ability to work with little direct supervision; Ideally but not required, bi-lingual or multi-lingual.

Additional Information

The St. James Hotel is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact [email protected] or call 651-388-8211.

Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

All offers of employment are contingent on satisfactory results of a background check and drug screen.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)