IDX, a ZeroFoxcompany, seeks a Customer Care Specialist
to
serve as the initial point of contact for members over the phone, and via email as well as manage the flow of initial Identity Theft Victim inquiries. In this entry-level role, you will ensure customer satisfaction by proactively facilitating and delivering information online, over the phone, and in writing. You have stellar interaction with all IDX departments and members and always have the highest level of professionalism at all times. These activities will occur within the scope of IDX performance standards, the company’s mission statement, and in accordance with the policies and procedures set forth. At times, IDX may need to conduct or update background checks on current employees depending on their position in the company and their accessibility to sensitive and/or regulated data. All such inquiries are limited to information relevant to job performance, workplace safety, and security. Inquiries are conducted in accordance with applicable laws.
We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.