Customer Care Specialist I
Confirmed live in the last 24 hours
ZeroFOX

501-1,000 employees

Proactive external cybersecurity with AI-driven threat detection
Company Overview
ZeroFox stands out as a leader in the cybersecurity industry, offering proactive external cybersecurity solutions that go beyond the traditional corporate perimeter. Their platform leverages advanced AI-driven analysis to detect threats across various web layers, coupled with fully managed threat intelligence services and a dedicated team of threat analysts. This comprehensive approach to cybersecurity, along with their demonstrated ability to swiftly detect and disrupt potential threats, positions ZeroFox as a highly competitive and desirable workplace for those seeking to advance in the field.
AI & Machine Learning
Cybersecurity

Company Stage

N/A

Total Funding

$1.8B

Founded

2013

Headquarters

Baltimore, Maryland

Growth & Insights
Headcount

6 month growth

6%

1 year growth

30%

2 year growth

72%
Locations
Portland, OR, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
Customer Success & Support
Customer Experience
Customer Support
Requirements
  • 2+ years of experience in a client-based services environment
  • Passion for problem solving
  • Ability to handle heavy call volumes
  • Working knowledge of MS Office and associated programs
  • Strong communication and customer service skills
  • Able to type 20-30 Words Per Minute
  • Experience providing customer service over the phone and via email
  • Credit card billing, fraud, identity theft and payment systems experience
Responsibilities
  • Handle phone and email volumes and serve as \
  • traffic control\
  • for incoming customer needs.
  • Assist IDX members with a wide variety of issues.
  • Update billing payment, account updates & changes.
  • Answer questions about service coverage and general information.
  • Become an expert in all aspects of IDX products and services.
  • Enter data into multiple computer applications.
  • Assist with all Customer Care Specialist tasks and projects.
  • Perform various office and administrative tasks as assigned.
  • Entrusted with sensitive member and client information.
  • Able to work varied shifts as well as overtime in occasional times of company need.