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PVH

designs and markets global fashion brands

Deputy Manager Customer Experience & Sales

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeBarberino di Mugello, Italy€32k - €44kIn-person

About the Job

Requirements

  • A degree in Economics or related disciplines is required.
  • At least 5 years of experience in a similar role within a structured environment is required.
  • Strong understanding of business is required.
  • Ability to take a broad view of situations is required.
  • Good communication and collaboration skills are required.
  • Strong attention to detail and excellent organizational skills are required.
  • Excellent written and spoken knowledge of the local language and English is required.

Responsibilities

  • Ensure store performance and an optimal customer experience by managing and supporting the sales team through training, coaching, and feedback.
  • Own the in-store customer experience and ensure the sales ceremony is prepared and carried out by the coordinated team.
  • Supervise all levels of customer service and set daily objectives and expectations to create a positive store environment.
  • Listen to and consider customer feedback, highlighting relevant information to the Store Manager and headquarters.
  • Manage sensitive situations, including returns, end-of-season matters, customer returns, repairs, and complaints.
  • Maintain a strong presence on the sales floor, training and supporting the store team on customer service, standards, product placement, and time management.
  • Train the team to identify customer engagement opportunities and convert them into sales, while staying up to date on store sales performance.
  • Support the Store Manager in assigning quantitative and qualitative objectives and checking their achievement.
  • Act as a sales-floor trainer, providing staff with ongoing performance feedback.
  • Conduct regular one-to-one meetings with coordinated team members.
  • Support the Store Manager in selecting, motivating, developing, and guiding the store team.
  • Ensure appropriate onboarding of new hires.
  • Ensure company content is shared regularly and effectively through morning briefings, product and customer relationship management training, and engaging store noticeboard content.
  • Ensure customer relationship management activities are correctly executed to achieve customer loyalty, upgrading, and prospect conversion targets.
  • Deliver omnichannel sales service, including OIS.
  • Collaborate with the Store Manager or Director and other Team Managers, where present, to assign tasks and responsibilities to Sales Associates.
  • Ensure continuous improvement of assigned performance indicators.
  • Use company reports to analyze trends and provide operational recommendations to the Store Manager.
  • Conduct productive daily meetings to ensure objectives are achieved.

About the Company

PVH

designs and markets global fashion brands

PVH Corp designs and markets clothing and accessories worldwide, using brands like Calvin Klein and Tommy Hilfiger. Its products include shirts, sportswear, jeans, underwear, swimwear, handbags, footwear, and related items sold through owned stores, wholesale partners, and licensing in more than 100 countries via department stores, specialty stores, and online. The company differentiates itself with a broad, recognizable brand portfolio and a global multi‑channel distribution network that blends retail, wholesale, and licensing. Its goal is long‑term growth and profitability by expanding brand equity and geographic reach across its diversified business model.

Company size
10,001+
Company stage
IPO
Headquarters
New York City, New York
Founded
1881

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