Technical Consultant - Product Experience Management

About Centric Software:

Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.

Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

Role Purpose:

The Centric PXM Technical Consultant is the technical delivery authority for Centric PXM in APAC. The role ensures that every Centric PXM implementation – whether delivered directly by Centric, by certified SI/reseller partners, or with subcontracted resources – goes live on time, to Centric quality standards, and becomes a referenceable customer. The role bridges Sales, Partners, Subcontractors, and Customers: shaping what is sold, governing how it is built, and owning what is delivered.

Key Responsibilities:

Direct-Contract Project Management: Act as Project Manager and technical lead for Centric PXM projects contracted directly with customers. Own scope, schedule, budget, resource plan, risks/issues, change control, and steering-committee reporting, delivering per Centric’s implementation methodology with an out-of-the-box (OOTB)-first approach.

Partner Implementation Enablement: Serve as Centric’s technical authority for SI and reseller partners in APAC. Provide implementation best practices, reference architectures, configuration standards, templates, and accelerators; onboard and coach partner consultants; and conduct design and configuration reviews on partner-led projects to protect customer outcomes and Centric’s reference base.

Subcontractor Management: Plan, assign, and supervise subcontracted consultants and developers. Define work packages and statements of work, estimate effort, set acceptance criteria, track progress and cost, evaluate performance, and ensure knowledge transfer – while Centric remains accountable for the quality of every deliverable.

Deliverable Timeliness & Quality Management: Own the quality management framework for Centric PXM projects in APAC, including stage gates (requirements sign-off, solution design review, configuration review, SIT/UAT exit, go-live readiness), deliverable review checklists, defect triage, and data-quality validation. Detect schedule and quality risks early and escalate with mitigation plans.

Presales Technical Support: Support Sales with discovery workshops, solution architecture, demonstrations and proofs of concept, technical responses to RFIs/RFPs, implementation effort estimates, and project plans – ensuring that what is sold is deliverable, and leading a structured sales-to-delivery handover.

Desirable: Hands-on experience integrating PIM/PXM with ERP (e.g. SAP S/4HANA), PLM (e.g. Centric PLM), e-commerce platforms (e.g. Adobe Commerce, Salesforce Commerce Cloud, Shopify), and marketplaces via REST APIs, ETL, or iPaaS. Experience with AI-assisted content enrichment and preparing product data for AI search and agentic commerce channels (GEO/AEO). Project management certification (PMP, PRINCE2, or Scrum) is a plus.

Acquire and disseminate domain and implementation best practices across Retail, Apparel & Footwear, FMCG, Luxury, Cosmetics, and B2B Manufacturing, and provide customer scenario details to guide Product Management, QA, and Customer Support.

Key Activities:

A. Direct-Contract Project Delivery

·       Develop and maintain project charters, WBS, master schedules, and resource plans; run project governance (weekly status, steering committees, RAID logs).

·       Lead requirements workshops; analyze customer business processes and map them to Centric PXM OOTB capabilities and configuration points.

·       Design the product information model (data/object model, taxonomy, attributes, workflows, roles and permissions) and document solution designs.

·       Define interface specifications with surrounding systems (ERP, PLM, DAM, e-commerce, marketplaces) and plan legacy data migration.

·       Control scope through formal change requests; manage project financials against budget and margin targets.

·       Plan and execute cutover, go-live, hypercare, and transition to Customer Support.

B. Partner Enablement & Governance

·       Build and maintain the APAC implementation playbook: methodology, templates, configuration standards, and reusable accelerators.

·       Deliver partner onboarding, technical training, and certification readiness programs; provide shadowing and coaching on live projects.

·       Conduct solution design reviews and quality-gate audits on partner-led projects; issue findings and track corrective actions to closure.

·       Act as the technical escalation point for partners; coordinate with Centric Product, R&D, and Support to resolve critical issues.

C. Subcontractor Management

·       Define work packages, SOWs, deliverables, and acceptance criteria; estimate effort and validate subcontractor quotations.

·       Onboard subcontractors to Centric standards, tools, and security policies; assign and supervise tasks.

·       Track progress, effort, and cost; review and accept deliverables; evaluate subcontractor performance and recommend preferred suppliers.

D. Schedule & Quality Management

·       Operate stage gates and deliverable review checklists across all project types (direct, partner-led, subcontracted).

·       Define test strategies; oversee SIT/UAT planning, test execution, and defect management.

·       Validate data quality, performance, security, and non-functional requirements prior to go-live.

·       Monitor milestone adherence; perform root-cause analysis on delays and defects and drive continuous improvement.

E. Presales Technical Support

·       Run discovery and fit-gap sessions; propose solution architecture and integration approach.

·       Prepare and deliver scenario-based demonstrations and proofs of concept.

·       Author technical sections of RFI/RFP responses, implementation scopes, effort estimates, and assumptions.

·       Lead sales-to-delivery handover to ensure commitments made during the sales cycle are realistic and documented.

Key Performance Indicators:

·       On-time milestone and go-live achievement rate across direct and partner-led projects.

·       Project budget/margin variance and change-request discipline on direct contracts.

·       Customer satisfaction and referenceability at go-live and post-hypercare.

·       Quality-gate pass rate and defect leakage into UAT and production.

·       Number of partner consultants enabled/certified and partner project quality scores.

·       Subcontractor first-pass deliverable acceptance rate.

·       Presales technical win contribution and estimate-to-actual accuracy.

Position minimum requirements:

·       Bachelor’s or Master’s degree, preferably in Computer Science, MIS, Engineering, or similar.

·       Minimum of 5 years of hands-on implementation experience with PXM/PIM, DAM, MDM, PLM, or e-commerce platforms in enterprise environments.

·       Minimum of 3 years as Project Manager or technical lead of enterprise application projects, with a proven track record of on-time, on-budget delivery.

·       Demonstrated experience managing external parties – SI partners, offshore teams, or subcontractors – including SOW definition and deliverable acceptance.

·       Experience supporting presales activities (demonstrations, solution design, RFP responses, estimation).

·       Experience with Retail, Apparel, Footwear, Fashion, FMCG, F&B, Cosmetics, Luxury, or Manufacturing industries, including industry best practices and change management considerations.

·       Strong customer-facing consulting and expectation management skills, including with executive stakeholders.

·       Availability for business travel within APAC.

·       Availability for occasional early-morning or evening calls with global colleagues.

·       Business-level English (written and spoken).

Technical competencies:

·       Product information modeling: taxonomies, attribute models, product hierarchies, variants, and classification standards (e.g. GS1, ETIM, ECLASS).

·       SaaS/cloud application delivery (AWS environment), including configuration, workflow, roles and permissions (RBAC), and SSO integration.

·       Integration technologies: REST/JSON APIs, XML, CSV/ETL, iPaaS, and event-based integration with ERP, PLM, DAM, e-commerce, and marketplace channels.

·       Data migration: profiling, cleansing, mapping, transformation, and load validation from legacy systems.

·       Working knowledge of SQL and relational databases; scripting skills (e.g. Python, JavaScript) for data handling and automation.

·       Web standards (HTML, CSS, JavaScript) and channel content requirements for PLP/PDP and omnichannel syndication.

·       Non-functional requirements: performance, security, availability, and RTO/RPO considerations for enterprise SaaS.

·       Modeling and documentation methods (e.g. UML, BPMN) for process and information design.

·       Delivery tools: MS Project, Jira/Confluence, Visio or equivalent, and MS Office.

·       Agile and hybrid (Agile/waterfall) delivery methods as practiced in APAC enterprise projects.

·       Familiarity with AI-assisted product content generation and AI-ready product data practices.

Delivery and leadership skills:

·       Expertise in solution design and project management across direct, partner-led, and subcontracted delivery models.

·       Ability to lead without direct authority – aligning partners, subcontractors, and customer teams to a common plan and quality standard.

·       Highly developed problem-analysis and problem-solving skills.

·       Ability to build multi-level relationships of trust with customers, partners, and cross-functional colleagues.

·       Confident, structured communication (oral and written) in English, including executive reporting.

·       Commercial awareness: protects scope, margin, and customer value simultaneously.

·       Ability to communicate difficult or sensitive information tactfully and to manage client expectations effectively.

·       Coaching mindset: develops partner and subcontractor capability rather than creating dependency.

·       Strong self-learning and hands-on ability with new solutions and technology.

Behavioral criteria/competencies:

·       Ensuring results - Taking action to ensure that work is delivered on time and to a high standard.

·       Quality ownership - Holding self, partners, and subcontractors accountable to defined quality standards.

·       Managing change - Adapting efforts to facilitate change in dynamic environments.

·       Partner leadership - Influencing and developing external partners to deliver Centric-quality outcomes.

·       Customer focus - Ensuring that both the current and anticipated needs of customers are met.

·       Communication - Communicating effectively to ensure others are fully briefed and listening to ensure mutual understanding.

·       Credibility - Making an impact and establishing credibility with internal and external stakeholders.

·       Problem analysis - Analyzing complex problems to evaluate alternatives and identify sound options.

·       Calculated risk taking - Making sound business decisions which balance risk with reward.

·       Team building - Actively building a strong team spirit and a sense of commitment across internal and external teams.

·       Internal networking - Establishing contacts across the organization and interacting effectively with them.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.